Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282711 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF ROCHESTER MEDICAL CENTER RECEIVING — 4 MARWAY CIR, ROCHESTER NY, 14624

Jun 19, 2025 → Feb 4, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 30, 2026
152 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Closed
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 30 Ready for Release ⏸ Paused 152 —
Jan 30 → Feb 4 Scheduled ▶ Running 3 3
Feb 4 → Feb 4 Tech On Site ▶ Running 0 3
Feb 4 → Feb 4 Completed ▶ Running 0 3
Feb 4 → Feb 4 Closed ▶ Running 0 3
Feb 4 → Feb 4 Scheduled ▶ Running 0 3
Holding 152.0d (excluded)
Coordinators 3.7d
Field Work 0.0d
Billing 3.9d
✗ SLA Missed
Holding (excluded from total)
152.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.0 days
Billing
3.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
155.0 days Total Age
⏱️
152.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 258 days old
🚨
Primary Delay 152.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.0d
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 DMalloy - Emailed addtl POCs located in the PWO advising that FSE Eric will be onsite on next week Thursday 2/5/2026.

anthony_palladino@urmc.rochester.edu

thomas_pier@urmc.rochester.edu

chad_keast@urmc.rochester.edu


01/29/2026 DMalloy - Emailed customer to confirm the device and advised that FSE Eric will be in the area on next week. 

chad_keast@urmc.rochester.edu


01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week


09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282711
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 152.0 business days
📅
▶
3 Dispatch Scheduled Jan 30, 5:34 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 3h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⏳ 3.7 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 4, 7:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 13h
⏱️
▶
2 4x Labor Added Feb 4, 7:40 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
🗓️
Status: Scheduled by Deon Malloy Feb 4, 8:33 AM
From: Closed
To: Scheduled
Duration in Previous: 50m
🔩
Parts Added Feb 4, 9:16 AM
Type: Parts
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Feb 4, 12:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 7m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 6, 1:21 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 9:03 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 19h, 0m
💵
Status: Billing Review by Timothy Amburgey Feb 9, 1:16 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4h 12m, 0m
💵
▶
2 Status: Billing Review Feb 10, 10:05 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 5, 12:00 AM
Created
Jun 19, 2:28 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03090826 Labor Open 0.75 $100.00 Feb 4, 7:40 AM
WL-03090827 Labor Open 0.5 $0.00 Feb 4, 7:40 AM
WL-03090828 Expenses Open 1 $0.00 Feb 4, 7:40 AM
WL-03090829 Travel Open 5 $0.00 Feb 4, 7:40 AM
WL-03090881 Parts Open 2 $0.00 Feb 4, 9:16 AM
WL-03091199 Labor Open 2 $0.00 Feb 4, 12:40 PM
WL-03095347 Labor Open 0.016666666666667 $38.00 Feb 6, 1:21 PM

Details