Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Sep 30, 2025 (123 days early)
📅
71.0 daysTotal Age
⏱️
47.6d in Ready for SchedulingLongest Stage
🔄
12 transitionsStatus Changes
⚠️
49.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay47.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay49.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
23.0d
Ready for Scheduling
47.6d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
3.1d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/23/2025 RArnold - Sai confirmed devices. Scheduling Shady for 07/29. WOs on demand.
07/23/2025 RArnold - Called 551-352-9187 for Sai Gullapalli. Sending email with SN#. No credentialing. Address confirmed He will be POC. saicharan.gullapalli@crothall.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282747 - FCO - Venue Go Ultrasound - BRONX - NYC HEALTH + HOSPITALS JACOBI
Sep 29, 2025 8:00am – 5:00pm
Work Order: WO-01282747
Account: GE Healthcare FMI
Customer Case Number: 1-554880250207, 1-554908009141
Location: NYC HEALTH + HOSPITALS JACOBI
Address: 1400 PELHAM PKWY S, BRONX, NY 10461
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD003160
Contact Name: Sai Gullapalli
Conta
JPG
VGD003160_Software Update
Sep 30, 2025
JPG
VGD003160_Battery Replacement
Sep 30, 2025
JPG
VGD003160_Product Label
Sep 30, 2025
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282747
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:45m
🚨23.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldJul 23, 3:15 PM