Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282835 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Children's National Hospital — 111 Michigan Ave NW, Washington DC, 20010

Jun 19, 2025 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 82 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 16, 2025
61 business days (not counted)
51d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Dec 2, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 6, 2026
13 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Entered
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 15, 2026
7 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 82 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 19, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 16 Ready for Release ⏸ Paused 61 —
Sep 16 → Dec 2 Ready for Scheduling ▶ Running 51 51
Dec 2 → Dec 16 Scheduled ▶ Running 10 61
Dec 16 → Dec 16 Entered ▶ Running 0 61
Dec 16 → Jan 6 Ready for Scheduling ▶ Running 13 74
Jan 6 → Jan 6 Scheduled ▶ Running 0 74
Jan 6 → Jan 6 Entered ▶ Running 0 74
Jan 6 → Jan 15 Scheduled ▶ Running 7 81
Jan 15 → Jan 15 Entered ▶ Running 0 81
Jan 15 → Jan 15 Scheduled ▶ Running 0 81
Jan 15 → Jan 19 Tech On Site ▶ Running 1 82
Dispatch 0.0d
Holding 61.0d (excluded)
Coordinators 84.4d
Field Work 1.8d
Billing 14.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
61.0 days
Coordinators
84.4 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
14.6 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 19, 2026 (12 days early)
📅
143.0 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
89.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 89.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
Ready for Scheduling
65.7d / 1.0d SLA
Scheduled
18.7d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/06/2025 RFosbury Called and spoke with Kadeem. Confirmed FSE onsite for Jan 15th and Jan 16th

12/16/2025 RFosbury - rescheduling after new year. May use FSE from NJ.

12/02/2025 RFosbury - Called and spoke with Kadeem. Confirmed FSE onsite for Dec 22 and Dec 23. Sent FU email to kfinlater@childrensnational.org /ship batteries from GE

09/16/2025 Mklose called 202-476-8202. Kadeem Finlater confirmed all devices. He will be POC. sending confirmation email; kfinlater@childrensnational.org ... 09/16/2025 Mklose called Colleen Regan - 202-476-1037, Maria said call: 202-476-8202, Kadeem.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282835
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:17 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 61.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 16, 9:12 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 88d 17h
🚨 52.0 business days
👷
▶
3 Technician Assigned Dec 2, 12:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-22T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 77d 4h
🚨 11.0 business days
🆕
Status: Entered by Rich Fosbury Dec 16, 1:21 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 14d 0h, 0m
🚨 14.0 business days
👷
▶
3 Technician Assigned Jan 6, 12:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-15T05:00:00.000+0000, 2026-01-15T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 22h
📅
Dispatch Scheduled by Rich Fosbury Jan 6, 12:16 PM
Scheduled For: 2026-01-15T13:00:00.000+0000
🆕
▶
4 Status: Entered Jan 6, 2:18 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-15T05:00:00.000+0000, 2026-01-15T00:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Philmon Mehari
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rich Fosbury Jan 6, 2:24 PM
Scheduled For: 2026-01-15T13:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Jan 15, 12:40 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Joe Hudson
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-15T13:00:00.000+0000
🔧
Status: Tech On Site by Leo Hudson Jan 15, 12:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16m
🔩
2x Parts Added Jan 15, 1:06 PM
Type: Parts
Status: Open
Qty: 2
⏱️
3x Labor Added Jan 15, 1:18 PM
Type: Labor, Travel
Status: Open
Qty: 4.5, 220
⏱️
Labor Added Jan 15, 2:48 PM
Type: Labor
Status: Open
Qty: 1.25
⏱️
Labor Added Jan 15, 2:54 PM
Type: Labor
Status: Open
Qty: 4
⏳ 2.0 business days
💵
▶
2 2x Expenses Added Jan 19, 5:56 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Leo Hudson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 16h, 0m
⏳ 2.0 business days
⏱️
Labor Added Jan 21, 12:16 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 21, 12:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 6h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 12:02 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 26, 1:04 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 1h
📄
Status: Ready to Bill by Timothy Amburgey Jan 26, 1:14 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9m
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 9:17 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7d 20h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 3, 9:25 AM
From: Billing Review, WO Correction Needed
To: WO Correction Needed, Billing Review, Ready to Bill
Duration in Previous: 8m, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 8h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Ready for Scheduling
Duration: 52.0 business days (threshold: 1.0 business days)
Exceeded by 51.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Ready for Scheduling
Duration: 13.7 business days (threshold: 1.0 business days)
Exceeded by 12.7 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joe Hudson
Scheduled
Jan 15, 8:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-253011

Work Details (10)

Name Type Status Qty Amount Date
WL-03066307 Parts Open 2 $0.00 Jan 15, 1:06 PM
WL-03066308 Parts Open 2 $0.00 Jan 15, 1:06 PM
WL-03066318 Labor Open 4.5 $0.00 Jan 15, 1:18 PM
WL-03066319 Travel Open 220 $0.00 Jan 15, 1:18 PM
WL-03066320 Travel Open 220 $0.00 Jan 15, 1:18 PM
WL-03066547 Labor Open 1.25 $100.00 Jan 15, 2:48 PM
WL-03066563 Labor Open 4 $0.00 Jan 15, 2:54 PM
WL-03069971 Expenses Open 1 $0.00 Jan 19, 5:56 AM
WL-03069972 Expenses Open 1 $0.00 Jan 19, 5:56 AM
WL-03073268 Labor Open 0.016666666666667 $38.00 Jan 21, 12:16 PM

Details