📍 ATLANTIC MEDICAL GROUP ORTHOPEDICS AT ROCKAWAY — 333 MOUNT HOPE AVE STE 320, ROCKAWAY NJ, 07866
Jun 19, 2025 → Jan 2, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (19 biz days early)
Active: 44 biz days
Paused: 89 biz days
🕐 Clock stopped: Completed (Jan 2, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸89d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 27, 2025
89 business days (not counted)
29d
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Dec 10, 2025
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 29 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Dec 10 → Jan 2, 2026
15 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jun 19, 2025Completed: Jan 2, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 27
Ready for Release
⏸ Paused
89
—
Oct 27 → Dec 10
Ready for Scheduling
▶ Running
29
29
Dec 10 → Dec 10
Assigned
▶ Running
0
29
Dec 10 → Jan 2
Scheduled
▶ Running
15
44
Jan 2 → Jan 2
Tech On Site
▶ Running
0
44
Holding89.0d (excluded)
Coordinators45.3d
Field Work0.4d
Billing16.1d
✓ SLA Met
Holding(excluded from total)
89.0 days
Coordinators
45.3 days
Over SLA
Field Work
0.4 days
Billing
16.1 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 2, 2026 (29 days early)
📅
133.0 daysTotal Age
⏱️
89.0d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
61.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay89.0 days stuck in "Ready for Release"
⏱️
Total Delay61.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
89.0d
Ready for Scheduling
30.0d / 1.0d SLA
Scheduled
15.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
10.1d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/19/2025 RFosbury - Denisse G Cruz called to reschedule, I tentatively have Philmon M scheduled for DEC 29th at 9 AM.
12/10/2025 Cever received email from Cruz, Denisse G. <denisse.cruz@atlantichealth.org> advised devcie maybe in use but we could lock in for Dec 18th at 8:30 a.m. if anything changes before then they will advise.
12/10/2025 Cever sent email to denisse.cruz@atlantichealth.org with date options Dec 18th at 8:30 a.m.
10/27/2025 mklose called 973-625-5700. Kelly Confirm Serail #. POC Kelly and Denisse Cruz, admin super. Denisse.cruz@atlantichealth.org. Tech just needs a Vistor pass.
09/18/2025 Mklose called 973-625-5700. Spoke to reception, Kelly was unavailable. followed up with an email kelli.iacovelli@atlantichealth.org
08/28/2025 RArnold - Called 19736255700 for Kelli. She will not be in until Tuesday. Left a message. Sending email.
07/22/2025 RArnold - Called 19736255700. Pressed 1. Pressed 8 for front desk. Explained why I was calling. Spoke to Kelli. She asked that I send an email with the SN#. Address confirmed. No credentialing. ATTN: Kelli Iacovelli for parts
9736255700 option 1 option 8 and ask for you.
kelli.iacovelli@atlantichealth.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
Inbound from +12018419105
Completed Dec 19, 2025
Custome was trying to reach Brandi placed on hold to transfer and she hung up.
📞
Live Call_Confirmed Devices During Call
Completed Oct 27, 2025
10/27/2025 mklose called 973-625-5700. Kelly Confirm Serail #. POC Kelly and Denisse Cruz, admin super. Denisse.cruz@atlantichealth.org. Tech just needs a Vistor pass.
📧
Live Call_Followed Up With Email
Completed Sep 18, 2025
09/18/2025 Mklose called 973-625-5700. Spoke to reception, Kelly was unavailable. followed up with an email kelli.iacovelli@atlantichealth.org
📞
Live Call_ Left Message
Completed Aug 28, 2025
08/28/2025 RArnold - Called 19736255700 for Kelli. She will not be in until Tuesday. Left a message. Sending email.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ATLANTIC MEDICAL GROUP ORTHOPEDICS AT ROCKAWAY - ROCKAWAY, NJ - WO-01282842
Completed Jul 22, 2025
To: kelli.iacovelli@atlantichealth.org
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ATLANTIC MEDICAL GROUP ORTHOPEDICS AT ROCKAWAY - ROCKAWAY, NJ - WO-01282842
Body:
Hi Kelli,
Thank you for taking my call today. As discussed, I am contacting you on behalf of
📧
Live Call_Followed Up With Email
Completed Jul 22, 2025
07/22/2025 RArnold - Called 19736255700. Pressed 1. Pressed 8 for front desk. Explained why I was calling. Spoke to Kelli. She asked that I send an email with the SN#. Address confirmed. No credentialing. ATTN: Kelli Iacovelli for parts
9736255700 option 1 option 8 and ask for you.
kelli.iacovelli@atlantichealth.org
📅
WO-01282842 - FCO - Venue Go Ultrasound - ROCKAWAY - ATLANTIC MEDICAL GROUP ORTHOPEDICS AT ROCKAWAY
Jan 2, 2026 9:00am – 11:30am
Work Order: WO-01282842
Account: GE Healthcare FMI
Customer Case Number: 1-554880164496, 1-554908025377
Location: ATLANTIC MEDICAL GROUP ORTHOPEDICS AT ROCKAWAY
Address: 333 MOUNT HOPE AVE STE 320, ROCKAWAY, NJ 07866
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002258
JPG
VGD002258_Product Label Pic
Jan 2, 2026
JPG
VGD002258_SOFTWARE UPDATE
Jan 2, 2026
JPG
VGD002258_BATTERIES
Jan 2, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282842
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:39m
🚨89.0 business days
📅
Status: Ready for Scheduling by Megan KloseOct 27, 12:19 PM