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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282868 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BLANCHFIELD ARMY COMMUNITY — BLDG 2434 20TH ST, FORT CAMPBELL KY, 42223

Jun 19, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (53 biz days early)
Active: 9 biz days
Paused: 90 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸90d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 28, 2025
90 business days (not counted)
9d
▶ Clock Running
Status: On Hold
Oct 28 → Nov 11, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 28 Ready for Release ⏸ Paused 90 —
Oct 28 → Nov 11 On Hold ▶ Running 9 9
Nov 11 → Nov 11 Assigned ▶ Running 0 9
Holding 100.0d (excluded)
Billing 10.0d
✓ SLA Met
Holding (excluded from total)
100.0 days
Billing
10.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 11, 2025 (81 days early)
📅
99.0 days Total Age
⏱️
90.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 90.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
90.0d
On Hold
10.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 MKlose called 270-798-8919, Scott Cameron- BioMed. Does not show an ultrasound in his system. Ge shows he has the device, but He does not show any records of that device. 


10/28/2025 rcvd call from Gary. 270-461-2677. going to give serial # to maintenance, he can not find it in system.

10/27/2025 mklose called 270-798-8400, not a good # and reception does not have that address. xfer to Urology Dept. LVM


🔧 Work Performed
FMI 78101 Not Required - Device Location Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282868
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:08 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 90.0 business days
⏸️
Status: On Hold by Megan Klose Oct 28, 11:29 AM
From: Ready for Release
To: On Hold
Duration in Previous: 130d 20h
🚨 10.0 business days
👷
▶
2 Technician Assigned Nov 11, 2:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: On Hold
To: Assigned
Duration in Previous: 14d 3h
⏱️
▶
2 Labor Added Nov 11, 3:26 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 28m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 14, 10:03 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17d 3h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:38 PM
Invoice Number: 247864

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Jun 19, 2:28 PM
Invoice #
247864

Work Details (2)

Name Type Status Qty Amount Date
WL-03003554 Labor Open 0.5 $100.00 Nov 11, 3:26 PM
WL-03007272 Labor Open 0.016666666666667 $38.00 Nov 14, 10:03 AM

Details