Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282889 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ROCHESTER REGIONAL HEALTH — 50 MIDDLE RD, HENRIETTA NY, 14467

Jun 19, 2025 → Feb 10, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (12 biz days early)
Active: 2 biz days
Paused: 157 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 6, 2026
157 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 10, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 6 Ready for Release ⏸ Paused 157 —
Feb 6 → Feb 10 Scheduled ▶ Running 2 2
Feb 10 → Feb 10 Tech On Site ▶ Running 0 2
Holding 157.0d (excluded)
Coordinators 2.7d
Field Work 1.0d
✓ SLA Met
Holding (excluded from total)
157.0 days
Coordinators
2.7 days
Over SLA
Field Work
1.0 days
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
159.0 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 258 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
157.0d
Scheduled
2.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 DMalloy - Called 585.922.9729 for the imaging dept. Transferred a few times and Reached Marla Breton. She confirmed that this device was her device. and she agreed to FSE Eric to be onsite on Thursday 2/12/2026 between the hours of 8am and 3pm/ Emailed a confirmation.  

marla.breton@rochesterregional.org

585.321.4314


02/02/2026; ARoosa- Called 585-922-5465, Auto sytm. Put on hold for over 10 min. disconnected.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282889
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 44m
🚨 157.0 business days
👷
▶
4 Technician Assigned Feb 6, 1:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-12T05:00:00.000+0000, 2026-02-12T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-12T13:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 8, 7:08 AM
Scheduled For: 2026-02-10T13:00:00.000+0000, 2026-02-11T13:00:00.000+0000
⏳ 1.0 business days
💵
2x Expenses Added Feb 9, 1:22 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Mancerella Feb 10, 7:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 17h
⏱️
3x Labor Added Feb 10, 7:39 AM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.25, 10
⏱️
Labor Added Feb 10, 9:05 AM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Eric Mancerella Feb 10, 4:36 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 7m, 0m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Feb 13, 12:29 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 11, 8:00 AM
Created
Jun 19, 2:28 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03097724 Expenses Open 1 $153.73 Feb 9, 1:22 PM
WL-03097725 Expenses Open 1 $0.00 Feb 9, 1:22 PM
WL-03098768 Labor Open 0.25 $100.00 Feb 10, 7:39 AM
WL-03098769 Travel Open 10 $0.00 Feb 10, 7:39 AM
WL-03098770 Parts Open 2 $0.00 Feb 10, 7:39 AM
WL-03098816 Labor Open 1.75 $100.00 Feb 10, 9:05 AM
WL-03105032 Labor Open 0.016666666666667 $38.00 Feb 13, 12:29 PM

Details