📍 SPRINGFIELD REGIONAL MEDICAL CENTER NEW — 100 MEDICAL CENTER DR, SPRINGFIELD OH, 45504
Jun 19, 2025 → Dec 24, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (24 biz days early)
Active: 48 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸80d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 14, 2025
80 business days (not counted)
44d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Dec 18, 2025
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 48 of ? biz days used
Created: Jun 19, 2025Completed: Dec 24, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 14
Ready for Release
⏸ Paused
80
—
Oct 14 → Dec 18
Ready for Scheduling
▶ Running
44
44
Dec 18 → Dec 23
Scheduled
▶ Running
3
47
Dec 23 → Dec 24
Tech On Site
▶ Running
1
48
Holding80.0d (excluded)
Coordinators47.9d
Field Work1.2d
Billing4.4d
✓ SLA Met
Holding(excluded from total)
80.0 days
Coordinators
47.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
4.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 24, 2025 (38 days early)
📅
128.0 daysTotal Age
⏱️
80.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
49.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay80.0 days stuck in "Ready for Release"
⏱️
Total Delay49.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
80.0d
Ready for Scheduling
44.3d / 1.0d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/18/2025 DMalloy - Per email with Fady and the GE Rep Dispatched for FSE Eric to be onsite beginning next week Tuesday, 12/23/2025.
12/11/2025 MHamersley - called 937-265-5663, this number is no longer in service; called 937-523-1000, press 5, ULS Dept, xferd to Heart Center at Springfield Regional, left VM; called back, press 7 for Operator, xfer to Noel Helton, Director of the Emergency Dept, call went to her VM/LM; offering FSE onsite 12/12 or next week if can confirm; sent email: LNHelton@mercy.com
10/14/2025 mklose, marked all confirmed per email 10/08/2025, .. 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ,... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282893 - FCO - Venue Go Ultrasound - SPRINGFIELD - SPRINGFIELD REGIONAL MEDICAL CENTER NEW
Dec 23, 2025 8:00am – 5:00pm
Work Order: WO-01282893
Account: GE Healthcare FMI
Customer Case Number: 1-554880157618, 1-554908095157
Location: SPRINGFIELD REGIONAL MEDICAL CENTER NEW
Address: 100 MEDICAL CENTER DR, SPRINGFIELD, OH 45504
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000904
Contact
PDF
VGD000904
Dec 23, 2025
JPG
VGD000904 SERIAL #
Dec 23, 2025
JPG
VGD000904 SOFTWARE
Dec 23, 2025
JPG
VGD000904 BATTERIES
Dec 23, 2025
JPG
VGD000904 WORKLIST
Dec 23, 2025
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282893
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:44m
🚨80.0 business days
📅
Status: Ready for Scheduling by Megan KloseOct 14, 5:32 PM