Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282914 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TUFTS MEDICAL CENTER — 800 Washington street, BOSTON MA, 02111

Jun 19, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (98 biz days early)
Active: 33 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 21, 2025
21 business days (not counted)
27d
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Aug 27, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 27 → Aug 27, 2025
0 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 6, 2025
6 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 6 → Sep 6, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 6, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 21 Ready for Release ⏸ Paused 21 —
Jul 21 → Aug 27 Ready for Scheduling ▶ Running 27 27
Aug 27 → Aug 27 Scheduled ▶ Running 0 27
Aug 27 → Aug 27 Awaiting Parts ⏸ Paused 0 —
Aug 27 → Sep 6 Scheduled ▶ Running 6 33
Sep 6 → Sep 6 Tech On Site ▶ Running 0 33
Material Management 0.3d
Holding 21.0d (excluded)
Coordinators 34.3d
Billing 23.2d
✓ SLA Met
Material Management
0.3 days
Holding (excluded from total)
21.0 days
Coordinators
34.3 days
Over SLA
Billing
23.2 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 6, 2025 (147 days early)
📅
54.0 days Total Age
⏱️
27.6d in Ready for Scheduling Longest Stage
🔄
17 transitions Status Changes
⚠️
48.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 27.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.0d
Ready for Scheduling
27.6d / 1.0d SLA
Scheduled
6.7d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
20.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/29/2025 Brod - sent follow up email to Managers that Alex Young added into email thread to schedule FSE onsite for 08/07-08/08 alfred.amanor@trimedx.com & Walton, Alex *** 07/21/2025 MHamersley - rec'd email from Alex confirming devices ; called 617-571-3655, spoke to Alex; sending him email: alex.young@tuftsmedicine.org
🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282914
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 44m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 21, 3:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 32d 0h
🚨 28.0 business days
👷
▶
3 Technician Assigned Aug 27, 11:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-02T05:00:00.000+0000, 2025-09-02T00:00:00.000+0000, 2025-09-02T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36d 20h
📦
▶
2 Parts Requested Aug 27, 12:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 36m
🔩
▶
2 2x Parts Added Aug 27, 3:07 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Kirsten Walls
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 43m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Philmon Mehari Sep 5, 9:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 6h
⏱️
3x Labor Added Sep 5, 10:11 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 255
✔️
Status: Completed by Philmon Mehari Sep 5, 10:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 16m, 0m
⏳ 2.2 business days
⏱️
Labor Added Sep 9, 1:44 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Sep 9, 2:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⏳ 3.0 business days
💵
Status: Billing Review by Allison Belyea Sep 11, 12:44 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 22h, 0m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Sep 17, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
Status: Billing Review by Allison Belyea Sep 18, 11:09 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 19h 45m
📄
Status: Ready to Bill by Allison Belyea Sep 18, 11:14 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:21 PM
Invoice Number: SM-242983

Bottlenecks

Ready for Scheduling
Duration: 27.6 business days (threshold: 1.0 business days)
Exceeded by 26.6 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📦
Parts Order 00080799
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Sep 2, 9:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-242983

Work Details (6)

Name Type Status Qty Amount Date
WL-02916964 Parts Open 2 $0.00 Aug 27, 3:07 PM
WL-02916966 Expenses Open 1 $0.00 Aug 27, 3:08 PM
WL-02927422 Labor Open 1 $100.00 Sep 5, 10:11 PM
WL-02927423 Labor Open 2.5 $525.00 Sep 5, 10:11 PM
WL-02927424 Travel Open 255 $0.00 Sep 5, 10:11 PM
WL-02929749 Labor Open 0.016666666666667 $38.00 Sep 9, 1:44 PM

Details