Created: Jun 19, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
162.0 daysTotal Age
⏱️
135.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
36.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay135.0 days stuck in "Ready for Release"
⏱️
Total Delay36.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.0d
Ready for Scheduling
23.1d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/09/2026 RFosbury - Jeffrey onsite Feb 16th and 17th
01/06/2026 MHamersley - will schedule when FSE and devices are available ... 11/19/2025 RFosbury - working with site to reschedule. Battery kits already onsite. ... 11/10/2025 RFosbury - confirmed with Ethan Bryant Rick C onsite Nov 20th and 21st ... 09/26/2025 Rfosbury - Sent email to Shawnell Nelson @ snelso29@jhmi.edu to confirm inventory. ... 08/19/2025 MHamersley - called 410-550-0265, call went to VM, wasn't accepting msgs; sent email: avelard1@jhmi.edu
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
GOOD WORKING CONDITIONS
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.