📍 RETREAT DOCTORS HOSPITAL — 2621 GROVE AVE, RICHMOND VA, 23220
Jun 19, 2025 → Dec 5, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (37 biz days early)
Active: 90 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 24, 2025
24 business days (not counted)
86d
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Nov 26, 2025
86 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 86 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 26 → Dec 1, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 4, 2025
3 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 90 of ? biz days used
Created: Jun 19, 2025Completed: Dec 5, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 24
Ready for Release
⏸ Paused
24
—
Jul 24 → Nov 26
Ready for Scheduling
▶ Running
86
86
Nov 26 → Nov 26
Scheduled
▶ Running
0
86
Nov 26 → Dec 1
Awaiting Parts
⏸ Paused
1
—
Dec 1 → Dec 4
Scheduled
▶ Running
3
89
Dec 4 → Dec 5
Tech On Site
▶ Running
1
90
Material Management2.0d
Holding24.0d (excluded)
Coordinators90.3d
Field Work2.8d
Billing17.0d
✓ SLA Met
Material Management
2.0 days
Holding(excluded from total)
24.0 days
Coordinators
90.3 days
Over SLA
Field Work
2.8 days
Over SLA
Billing
17.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 6, 2025 (56 days early)
📅
115.0 daysTotal Age
⏱️
86.4d in Ready for SchedulingLongest Stage
🔄
13 transitionsStatus Changes
⚠️
104.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1Dec 4, 2025
Visit 2Dec 5, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay86.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay104.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
24.0d
Ready for Scheduling
86.4d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
1.8d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/26/2025 EMartin sent email to James James.Coleman@gehealthcare.com advising FSE onsite tentatively Thrs 12/04 to complete device
07/24/2025 MHamersley - rec'd email reply from James Coleman confirming Venue Go Ultrasound VGD001673 in the PACU at RETREAT DOCTORS HOSPITAL, 2621 GROVE AVE, RICHMOND, VA 23220
07/23/2025 MHamersley - called 804-254-5100, transferred to Bio Med, no answer/unable to lv msg.
Venue Go Ultrasound VGD001673
🔧Work Performed
Performed
Code 1D – Completed FMI
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
GEHC FMI 78101 WOM Process
Published: 06/12/2025 Page 7 of 14 v 1.0
Effective: 06/12/2025
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Jul 24, 2025
07/24/2025 MHamersley - rec'd email reply from James Coleman confirming Venue Go Ultrasound VGD001673 in the PACU at RETREAT DOCTORS HOSPITAL, 2621 GROVE AVE, RICHMOND, VA 23220
📞
Live Call_No Answer Unable to Leave Message
Completed Jul 23, 2025
07/23/2025 MHamersley - called 804-254-5100, transferred to Bio Med, no answer/unable to lv msg.
Work Order: WO-01282939
Account: GE Healthcare FMI
Customer Case Number: 1-554880153094, 1-554908067054
Location: RETREAT DOCTORS HOSPITAL
Address: 2621 GROVE AVE, RICHMOND, VA 23220
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD001673
Contact Name: James Coleman, GE Healthca
JPG
VGD001673_SN
Dec 4, 2025
JPG
VGD001673_BATTERIES
Dec 4, 2025
JPG
VGD001673_SOFTWARE
Dec 4, 2025
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282939
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:44m
🚨24.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 24, 4:59 PM