📍 Children's National Hospital — 111 Michigan Ave NW, Washington DC, 20010
Jun 19, 2025 → Jan 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 82 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 16, 2025
61 business days (not counted)
51d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Dec 2, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 6, 2026
13 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Entered
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 15, 2026
7 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 82 of ? biz days used
Created: Jun 19, 2025Completed: Jan 16, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Sep 16
Ready for Release
⏸ Paused
61
—
Sep 16 → Dec 2
Ready for Scheduling
▶ Running
51
51
Dec 2 → Dec 16
Scheduled
▶ Running
10
61
Dec 16 → Dec 16
Entered
▶ Running
0
61
Dec 16 → Jan 6
Ready for Scheduling
▶ Running
13
74
Jan 6 → Jan 6
Scheduled
▶ Running
0
74
Jan 6 → Jan 6
Entered
▶ Running
0
74
Jan 6 → Jan 15
Scheduled
▶ Running
7
81
Jan 15 → Jan 16
Tech On Site
▶ Running
1
82
Dispatch0.0d
Holding61.0d (excluded)
Coordinators84.4d
Field Work1.8d
Billing14.6d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
61.0 days
Coordinators
84.4 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
14.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 16, 2026 (15 days early)
📅
143.0 daysTotal Age
⏱️
61.0d in Ready for ReleaseLongest Stage
🔄
20 transitionsStatus Changes
⚠️
89.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1Jan 14, 2026
Visit 2Jan 15, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay61.0 days stuck in "Ready for Release"
⏱️
Total Delay89.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
Ready for Scheduling
65.7d / 1.0d SLA
Scheduled
18.7d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/06/2025 RFosbury Called and spoke with Kadeem. Confirmed FSE onsite for Jan 15th and Jan 16th
12/16/2025 RFosbury - rescheduling after new year. May use FSE from NJ.
12/02/2025 RFosbury - Called and spoke with Kadeem. Confirmed FSE onsite for Dec 22 and Dec 23. Sent FU email to kfinlater@childrensnational.org /ship batteries from GE
09/16/2025 Mklose called 202-476-8202. Kadeem Finlater confirmed all devices. He will be POC. sending confirmation email; kfinlater@childrensnational.org ... 09/16/2025 Mklose called Colleen Regan - 202-476-1037, Maria said call: 202-476-8202, Kadeem.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282963 - FCO - Venue Go Ultrasound - Washington - Children's National Hospital
Jan 14, 2026 7:00pm – 7:00pm
Work Order: WO-01282963
Account: GE Healthcare FMI
Customer Case Number: 1-554880171514, 1-554908019119
Location: Children's National Hospital
Address: 111 Michigan Ave NW, Washington, DC 20010
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002315
Contact Name: Kadeem Finlater
JPG
VGD002315_Software Update
Jan 15, 2026
JPG
VGD002315_PRODUCT LABEL PIC
Jan 15, 2026
JPG
VGD002315_BATTERIES
Jan 15, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282963
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
🚨61.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 16, 9:12 AM