Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283004 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756

Jun 19, 2025 → Feb 23, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 23 biz days
Paused: 124 biz days
🕐 Clock stopped: Tech Off Site (Jan 24, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 18, 2025
124 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Jan 14, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Jan 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 18 Ready for Release ⏸ Paused 124 —
Dec 18 → Jan 14 Ready for Scheduling ▶ Running 17 17
Jan 14 → Jan 23 Assigned ▶ Running 6 23
Jan 23 → Jan 24 Scheduled ▶ Running 0 23
Jan 24 → Jan 24 Tech On Site ▶ Running 0 23
Holding 124.0d (excluded)
Coordinators 25.4d
Field Work 20.0d
✓ SLA Met
Holding (excluded from total)
124.0 days
Coordinators
25.4 days
Over SLA
Field Work
20.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
167.0 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 24, 2026
Visit 2 Feb 23, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
124.0d
Ready for Scheduling
17.6d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Completed
20.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/24/2026 JNUOVO - Waiting for client to return signed rejection letter. Will attach to WO and close once received.

01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org

🔧 Work Performed
Client will be performing FMI in house.
🔍 Technician Findings
Client will be performing FMI in house.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01283004
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 124.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 18, 2:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 181d 23h
🚨 18.0 business days
👷
▶
2 Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 20h
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Jan 23, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 9d 1h
📅
Dispatch Scheduled by Megan Klose Jan 23, 1:04 PM
Scheduled For: 2026-01-23T21:00:00.000+0000
📅
▶
3 Dispatch Scheduled Jan 24, 9:38 AM
Dispatch Scheduled → Labor Added → Status: Tech On Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🔧
Status: Tech On Site by Joseph Nuovo
From: Scheduled, Tech On Site, Tech Off Site
To: Tech On Site, Tech Off Site, Completed
Duration in Previous: 20h 48m, 0m
🚨 20.0 business days
⏱️
▶
2 Labor Added Feb 23, 5:52 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 30d 8h
⏱️
▶
2 Labor Added Feb 24, 12:48 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 18h 58m

Bottlenecks

Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Completed
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 24, 9:00 AM
Created
Jun 19, 2:28 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03077822 Labor Open 0.25 $100.00 Jan 24, 9:39 AM
WL-03116739 Labor Open 0.25 $0.00 Feb 23, 5:52 PM
WL-03117685 Labor Open 0.016666666666667 $38.00 Feb 24, 12:48 PM

Details