Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283040 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYC HEALTH + HOSPITALS JACOBI — 1400 PELHAM PKWY S, BRONX NY, 10461

Jun 19, 2025 → Sep 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (81 biz days early)
Active: 48 biz days
Paused: 23 biz days
🕐 Clock stopped: Tech Off Site (Sep 30, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 23, 2025
23 business days (not counted)
48d
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Sep 30, 2025
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 48 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Sep 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 23 Ready for Release ⏸ Paused 23 —
Jul 23 → Sep 30 Ready for Scheduling ▶ Running 48 48
Sep 30 → Sep 30 Assigned ▶ Running 0 48
Sep 30 → Sep 30 Scheduled ▶ Running 0 48
Sep 30 → Sep 30 Tech On Site ▶ Running 0 48
Holding 23.0d (excluded)
Coordinators 48.6d
Field Work 0.7d
Billing 4.7d
✓ SLA Met
Holding (excluded from total)
23.0 days
Coordinators
48.6 days
Over SLA
Field Work
0.7 days
Billing
4.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 30, 2025 (123 days early)
📅
71.0 days Total Age
⏱️
48.6d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
48.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 48.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 48.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
23.0d
Ready for Scheduling
48.6d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/23/2025 RArnold - Sai confirmed devices. Scheduling Shady for 07/29. WOs on demand. 07/23/2025 RArnold - Called 551-352-9187 for Sai Gullapalli. Sending email with SN#. No credentialing. Address confirmed He will be POC. saicharan.gullapalli@crothall.com
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01283040
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 23.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Jul 23, 3:15 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 34d 0h
🚨 49.0 business days
👷
▶
4 Technician Assigned Sep 30, 10:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Tech On Site
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 68d 19h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-30T12:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
⏱️
2x Labor Added Sep 30, 11:55 AM
Type: Labor
Status: Open
Qty: 1.5, 2.5
🚗
3x Travel Added Sep 30, 12:08 PM
Type: Travel, Expenses
Status: Open
Qty: 21, 20
⏱️
▶
2 2x Labor Added Sep 30, 3:00 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Israel Martell
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 4m
✔️
▶
2 Status: Completed Sep 30, 4:56 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
3 Labor Added Oct 1, 9:19 AM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 23m
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5h 43m
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m
⏳ 4.0 business days
🧾
Invoice Created Oct 9, 2:36 PM
Invoice Number: SM-242983

Bottlenecks

Ready for Scheduling
Duration: 48.6 business days (threshold: 1.0 business days)
Exceeded by 47.6 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Sep 30, 8:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-242983

Work Details (8)

Name Type Status Qty Amount Date
WL-02954320 Labor Open 1.5 $0.00 Sep 30, 11:55 AM
WL-02954321 Labor Open 2.5 $100.00 Sep 30, 11:55 AM
WL-02954333 Travel Open 21 $0.00 Sep 30, 12:08 PM
WL-02954331 Expenses Open 1 $0.00 Sep 30, 12:08 PM
WL-02954332 Travel Open 20 $0.00 Sep 30, 12:08 PM
WL-02954637 Labor Open 1 $0.00 Sep 30, 3:00 PM
WL-02954638 Labor Open 1 $100.00 Sep 30, 3:00 PM
WL-02955847 Labor Open 0.016666666666667 $38.00 Oct 1, 9:19 AM

Details