Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283047 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HENRICO DOCTORS HOSPITAL — 1602 SKIPWITH RD, RICHMOND VA, 23229

Jun 19, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (55 biz days early)
Active: 53 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 21, 2025
44 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Oct 9, 2025
34 business days (counted)
Running total: 34 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Oct 9 → Nov 6, 2025
19 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Aug 21 Ready for Release ⏸ Paused 44 —
Aug 21 → Oct 9 Ready for Scheduling ▶ Running 34 34
Oct 9 → Nov 6 Scheduled ▶ Running 19 53
Nov 6 → Nov 6 Tech On Site ▶ Running 0 53
Holding 44.0d (excluded)
Coordinators 54.2d
Field Work 1.0d
Billing 10.9d
✓ SLA Met
Holding (excluded from total)
44.0 days
Coordinators
54.2 days
Over SLA
Field Work
1.0 days
Billing
10.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 6, 2025 (86 days early)
📅
97.0 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
64.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 64.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.0d
Ready for Scheduling
34.5d / 1.0d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
10.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/05/2025 EMartin updating scheduled date per FSE request 10/30/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Thrs 11/06/25 to complete devices 10/15/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE having issues at current site pushing onsite date to tomorrow if no other issues arise 10/09/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 08/21/2025 MHamersley - called 804-467-8864, spoke to Martin, he confirmed devices at his location; 1602 SKIPWITH RD RICHMOND, VA 23229; FSE Cred: Parallon; sent confirmation email: Martin.Jr.Treta@gehealthcare.com ... 07/22/2025 MHamersley - called 804-467-8864, call went to VM/LM; sent email: Martin.Jr.Treta@gehealthcare.com
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01283047
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 44.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 21, 3:56 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 63d 0h
🚨 35.0 business days
👷
▶
3 Technician Assigned Oct 9, 2:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 48d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-15T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 15, 2:06 PM
Scheduled For: 2025-10-16T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 24, 10:15 AM
Scheduled For: 2025-11-03T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 30, 10:42 AM
Scheduled For: 2025-11-06T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Nov 5, 12:02 PM
Scheduled For: 2025-11-05T13:00:00.000+0000
⏱️
▶
2 Labor Added Nov 6, 9:09 AM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Ryan Lewis
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 19h
🚗
▶
3 2x Travel Added Nov 6, 6:39 PM
2x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 9h 30m
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.7 business days
⏱️
Labor Added Nov 13, 11:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 11:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18d 2h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:38 PM
Invoice Number: 247864

Bottlenecks

Ready for Scheduling
Duration: 34.5 business days (threshold: 1.0 business days)
Exceeded by 33.5 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Nov 5, 8:00 AM
Created
Jun 19, 2:28 PM
Invoice #
247864

Work Details (4)

Name Type Status Qty Amount Date
WL-02998178 Labor Open 1.5 $100.00 Nov 6, 9:09 AM
WL-02999113 Travel Open 390 $0.00 Nov 6, 6:39 PM
WL-02999114 Travel Open 390 $0.00 Nov 6, 6:39 PM
WL-03005986 Labor Open 0.016666666666667 $38.00 Nov 13, 11:28 AM

Details