Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283078 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METROPOLITAN HOSPITAL CENTER — 1901 1ST AVE, NEW YORK NY, 10029

Jun 19, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (73 biz days early)
Active: 22 biz days
Paused: 57 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 10, 2025
57 business days (not counted)
21d
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Oct 9, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 11, 2025
1 business day (counted)
Running total: 22 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 10 Ready for Release ⏸ Paused 57 —
Sep 10 → Oct 9 Ready for Scheduling ▶ Running 21 21
Oct 9 → Oct 9 Assigned ▶ Running 0 21
Oct 9 → Oct 9 Scheduled ▶ Running 0 21
Oct 9 → Oct 11 Tech On Site ▶ Running 1 22
Holding 57.0d (excluded)
Coordinators 22.0d
Field Work 1.9d
Billing 11.0d
✓ SLA Met
Holding (excluded from total)
57.0 days
Coordinators
22.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
11.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 11, 2025 (112 days early)
📅
79.0 days Total Age
⏱️
57.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 9, 2025
Visit 2 Oct 11, 2025

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 57.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
57.0d
Ready for Scheduling
22.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
10.9d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/07/2025 RArnold - Emailed Harold to let him know Carlos and Israel will be onsite tomorrow 10/06/2025 RArnold- Called 212-423-6262 asked for biomed. Spoke to Harlod. He said I need to speak to his boss. He confirmed we could start tomorrow, he said there is no guarantee that any devices will be available. Going t speak with Sean about this and then will email Harold to confirm. 09/26/2025 RArnold- Called 212-423-6262 asked for biomed. He his on Vaca till the Oct 6th. The other guy I need to speak to is not in until 3 pm. Wilber. 09/25/2025 RArnold- Called 212-423-6262 asked for biomed. Harold is not in today. Sending email to try an schedule an FSE for next week. 09/25/2025 RArnold- Called 9177427760 for Harold. Left a message. 09/10/2025 MKlose, called 212-423-6262 xfer to biomed. Harold confirmed all devices. POC. sent email josephh3@nychhc.org ... 07/23/2025 RArnold - Called 212-423-6262 to ask for biomed. I need to speak to Luis but he is gone for the day. Got an email. elbazg@nychhc.org 07/23/2025 RArnold - Called 18446924692 to ask for biomed. this is an appointments line.
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01283078
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 57.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 10, 11:30 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 82d 20h
🚨 22.0 business days
👷
▶
4 Technician Assigned Oct 9, 12:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Tech On Site
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 29d 1h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-09T12:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
Labor Added Oct 9, 1:32 PM
Type: Labor
Status: Open
Qty: 1.5
💵
3x Expenses Added Oct 9, 1:39 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 20, 5
⏱️
Labor Added Oct 9, 8:52 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 1.4 business days
⏱️
2x Labor Added Oct 11, 12:37 PM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
⏱️
▶
3 Labor Added Oct 11, 4:11 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 2d 3h
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Oct 22, 12:32 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 10d 20h
⚠️ 9.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 3, 10:44 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 11d 23h
📄
Status: Ready to Bill by Timothy Amburgey Nov 3, 11:11 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 26m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 1h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245560

Bottlenecks

Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Carlos Puebla
Scheduled
Oct 9, 8:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-245560

Work Details (9)

Name Type Status Qty Amount Date
WL-02965103 Labor Open 1.5 $0.00 Oct 9, 1:32 PM
WL-02965114 Expenses Open 1 $0.00 Oct 9, 1:39 PM
WL-02965115 Travel Open 20 $0.00 Oct 9, 1:39 PM
WL-02965116 Travel Open 5 $0.00 Oct 9, 1:39 PM
WL-02965873 Labor Open 1.5 $100.00 Oct 9, 8:52 PM
WL-02967689 Labor Open 0.25 $0.00 Oct 11, 12:37 PM
WL-02967690 Expenses Open 1 $0.00 Oct 11, 12:37 PM
WL-02967769 Labor Open 0.5 $0.00 Oct 11, 4:11 PM
WL-02979838 Labor Open 0.016666666666667 $38.00 Oct 22, 12:32 PM

Details