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← WO Overview

WO-01283518 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atrium Health - Cleveland Carolina Health — 201 E Grover St, Shelby NC, 28150

Jun 23, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (304 biz days early)
Active: 75 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Jun 23 → Jun 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jul 28, 2025
23 business days (counted)
Running total: 24 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Jul 28 → Sep 29, 2025
44 business days (counted)
Running total: 68 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 8, 2025
7 business days (counted)
Running total: 75 of ? biz days used
Created: Jun 23, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 23 → Jun 24 Created ▶ Running 1 1
Jun 24 → Jul 28 Ready for Scheduling ▶ Running 23 24
Jul 28 → Sep 29 Assigned ▶ Running 44 68
Sep 29 → Oct 8 Scheduled ▶ Running 7 75
Dispatch 2.0d
Coordinators 76.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
76.8 days
Over SLA
Created: Jun 23, 2025 Due: Dec 31, 2026 Completed: Oct 8, 2025 (449 days early)
📅
76.0 days Total Age
⏱️
45.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
77.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 6, 2025
Visit 2 Oct 8, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 45.0 days stuck in "Assigned"
⏱️
Total Delay 77.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
45.0d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 SRobinson- Created follow up WO for the remaining. (WO-01308441)

09/29/2025 EMartin sent email to Danny advising FSE onsite 10/06/25 to complete device

07/28/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/24/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/23/2025 SRobinson - Created follow up WO for the remaining device on this case. (Old WO-01283129) -No follow up notes -


-Previous notes -


06/19/2025 RArnold - WO created for Ty per his request

🔧 Work Performed
while onsite, continued work on device, unable to complete FCO due to device continuing to fail. Follow up FCO WO created. PWO-13686588
🔍 Technician Findings
while onsite, continued work on device, unable to complete FCO due to device continuing to fail. Follow up FCO WO created. PWO-13686588
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jun 23, 10:15 AM
Work Order: WO-01283518
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Erin Martin Jun 24, 9:20 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23h 5m
🚨 24.0 business days
👷
▶
2 Technician Assigned Jul 28, 9:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 0h
🚨 45.0 business days
📅
▶
3 Dispatch Scheduled Sep 29, 1:39 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 63d 3h
⚠️ 8.0 business days
⏱️
4x Labor Added Oct 8, 8:00 AM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 0.25, 66
✔️
Status: Completed by Patricia Gordon Oct 8, 8:05 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 14, 8:57 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 0h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 15, 2:15 PM
Invoice Number: SM-243501

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Oct 6, 8:00 AM
Created
Jun 23, 10:15 AM
Invoice #
SM-243501

Work Details (4)

Name Type Status Qty Amount Date
WL-02962967 Labor Open 1 $0.00 Oct 8, 8:00 AM
WL-02962968 Labor Open 2 $0.00 Oct 8, 8:00 AM
WL-02962969 Labor Open 0.25 $0.00 Oct 8, 8:00 AM
WL-02962970 Travel Open 66 $0.00 Oct 8, 8:00 AM

Details