Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284294 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Jun 25, 2025 → Nov 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (274 biz days early)
Active: 103 biz days
🕐 Clock stopped: Completed (Nov 23, 2025)
▶ Clock Running
Status: Created
Jun 25 → Jun 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Jun 26 → Jul 14, 2025
11 business days (counted)
Running total: 12 of ? biz days used
91d
▶ Clock Running
Status: Scheduled
Jul 14 → Nov 23, 2025
91 business days (counted)
Running total: 103 of ? biz days used
Created: Jun 25, 2025 Completed: Nov 23, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 25 → Jun 26 Created ▶ Running 1 1
Jun 26 → Jul 14 Ready for Scheduling ▶ Running 11 12
Jul 14 → Nov 23 Scheduled ▶ Running 91 103
Dispatch 1.3d
Coordinators 103.9d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
103.9 days
Over SLA
Created: Jun 25, 2025 Due: Dec 31, 2026 Completed: Nov 23, 2025 (403 days early)
📅
103.3 days Total Age
⏱️
92.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
102.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 92.0 days stuck in "Scheduled"
⏱️
Total Delay 102.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
11.9d / 1.0d SLA
Scheduled
92.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 EMartin dispatching to Fady per his request via email 


10/31/2025 EMartin updating scheduled date per FSE request 10/17/2025 EMartin dispatching to FSE per Doug email request for Oct. 31st

10/09/2025 EMartin field working on parts on WO 

10/03/2025 EMartin field working on parts on WO 

07/14/2025 EMartin dispatching to FSE for aged parts

06/26/2025 EMartin devices will be completed when repair WO is RFS 

06/25/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01244967) -No follow up notes -


-Previous notes -

06/11/2025 EMartin sent email to Robert rfuller@mcleodhealth.org advising FSE onsite 06/19/25 to complete devices

05/09/2025 MHamersley - called 843-777-4107, spoke to Robert, he confirmed 3 EV300 vents at his location, will reply to email


04/29/2025 MHamersley - called 843-777-4107, spoke to Robert, sent email: rfuller@mcleodhealth.org


SN: H303410667AF7, H3034118942CC, H30345221AE7C

🔧 Work Performed
closed WO and processed parts .
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jun 25, 5:41 PM
Work Order: WO-01284294
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Erin Martin Jun 26, 12:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19h 8m
🚨 12.0 business days
👷
▶
3 Technician Assigned Jul 14, 8:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-01T04:00:00.000+0000, 2025-08-01T00:00:00.000+0000, 2025-08-01T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 17d 19h
🚨 10.0 business days
📅
Dispatch Scheduled by Erin Martin Jul 25, 8:18 AM
Scheduled For: 2025-08-15T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 8, 3:30 PM
Scheduled For: 2025-08-22T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 12, 3:32 PM
Scheduled For: 2025-08-25T00:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 18, 10:07 AM
Scheduled For: 2025-08-29T00:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 21, 10:59 AM
Scheduled For: 2025-09-06T00:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 8, 11:03 AM
Scheduled For: 2025-09-19T12:00:00.000+0000
🚨 29.0 business days
👷
▶
2 Technician Assigned Oct 17, 2:19 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 31, 4:11 PM
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Patricia Gordon Nov 8, 7:49 AM
Scheduled For: 2025-11-21T13:00:00.000+0000
⚠️ 6.0 business days
👷
Technician Assigned by Erin Martin Nov 18, 1:00 PM
Technician: Fady Messak
⏳ 4.0 business days
⏱️
▶
2 Labor Added Nov 23, 11:18 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 132d 3h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 25, 12:30 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247530

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Ready for Scheduling
Duration: 11.9 business days (threshold: 1.0 business days)
Exceeded by 10.9 business days
Scheduled
Duration: 92.0 business days (threshold: 2.0 business days)
Exceeded by 90.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 21, 8:00 AM
Created
Jun 25, 5:41 PM
Invoice #
SM-247530

Work Details (1)

Name Type Status Qty Amount Date
WL-03017603 Labor Open 0.25 $0.00 Nov 23, 11:18 AM

Details