Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284296 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 105 Smokehill Ln Suite 100, Woodstock GA, 30188

Jun 25, 2025 → Nov 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 8 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Jun 25 → Jun 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Oct 22, 2025
81 business days (not counted)
▶ Clock Running
Status: On Hold
Oct 22 → Oct 28, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 1, 2025
3 business days (counted)
Running total: 8 of ? biz days used
Created: Jun 25, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 25 → Jun 26 Created ▶ Running 1 1
Jun 26 → Oct 22 Ready for Release ⏸ Paused 81
Oct 22 → Oct 28 On Hold ▶ Running 4 5
Oct 28 → Nov 1 Scheduled ▶ Running 3 8
Dispatch 1.3d
Holding 86.9d (excluded)
Coordinators 4.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
86.9 days
Coordinators
4.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jun 25, 2025 Due: Dec 31, 2025 Completed: Nov 1, 2025 (60 days early)
📅
89.3 days Total Age
⏱️
81.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 252 days old
🚨
Primary Delay 81.9 days stuck in "Ready for Release"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
81.9d
On Hold
5.0d
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 SRobinson- Created followup WO for the remaining. (WO-01314739)

10/28/2025 EMartin dispatching to FSE per request from Fady for ANR to be sent for signature

10/22/2025 MHamersley - recd email from Chad, stating "SN 100039406 has been retired and out of service" 


10/21/2025 MHamersley - recd email from Chad stating, "SN: 100037251 is located in Draper, UT and has been retired from service"


10/21/2025 MHamersley - sent f/u email requesting location addresses for SN: 100037251 & 100037251

email: cagliam@medonegroup.com


09/17/2025 YEspino Recieved a call back from chad while trying to email him and he advised that, he would respond with the info for the devices in question. Both devices are located at the main office in the warehouse. 


09/17/2025 YEspino Called 470-635-7404 to speak to Chad over the devices in question. Was unable to speak to Chad or anybody else or leave a message. Will be sending an email out. cagliam@medonegroup.com


09/16/2025 YEspino Called 470-635-7404 to speak to Chad over the device in question. Was advised he currently was not in the office but advised he might be in tomorrow.


09/04/2025 YEspino Called 470-635-7404 to speak to Chad Agliam to verify the devices in question. Was unable to speak to him or leave a message because the line just rings a couple times then the call is dropped.


07/24/2025 EMartin device not available when FSE was onsite last week will need to confirm device location


06/26/2025 EMartin 2 IPs still allocated to EMSAR on case FSE onsite to determine which devices are available

06/25/2025 SRobinson- Created follow up WO for the remaining device on this case.

🔧 Work Performed
ANR - prepare ANR form sent to customer for signature. Customer returned signed ANR. Closed WO.
🔍 Technician Findings
ANR - prepare ANR form sent to customer for signature. Customer returned signed ANR. Closed WO.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jun 25, 5:47 PM
Work Order: WO-01284296
Type: FCO
Priority: PC
Status: Ready for Release by Erin Martin Jun 26, 12:47 PM
From: Entered
To: Ready for Release
Duration in Previous: 19h 0m
🚨 82.0 business days
⏸️
Status: On Hold by Mary Hamersley Oct 22, 12:13 PM
From: Ready for Release
To: On Hold
Duration in Previous: 117d 23h
⚠️ 5.0 business days
👷
3 Technician Assigned Oct 28, 9:52 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: On Hold
To: Scheduled
Duration in Previous: 5d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-28T16:00:00.000+0000, 2025-10-28T12:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Patricia Gordon Oct 30, 3:07 PM
Scheduled For: 2025-10-30T12:00:00.000+0000
2.0 business days
⏱️
2x Labor Added Nov 1, 7:20 AM
Type: Labor
Status: Open
Qty: 0.75, 0.25
✔️
2 Status: Completed Nov 1, 7:34 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1m
2.0 business days
⏱️
Labor Added Nov 4, 2:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 2:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 8h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
3.0 business days
🧾
Invoice Created Nov 12, 10:02 AM
Invoice Number: SM-245836

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Oct 30, 8:00 AM
Created
Jun 25, 5:47 PM
Invoice #
SM-245836

Work Details (3)

Name Type Status Qty Amount Date
WL-02992869 Labor Open 0.75 $95.00 Nov 1, 7:20 AM
WL-02992870 Labor Open 0.25 $155.00 Nov 1, 7:20 AM
WL-02995809 Labor Open 0.016666666666667 $38.00 Nov 4, 2:40 PM

Details