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← WO Overview

WO-01284323 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jun 26, 2025 → Sep 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jul 3, 2025
✗ SLA Missed (43 biz days late)
Active: 48 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
26d
▶ Clock Running
Status: Assigned
Jun 26 → Aug 4, 2025
26 business days (counted)
Running total: 26 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Aug 4 → Aug 13, 2025
7 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Aug 13 → Aug 20, 2025
5 business days (counted)
Running total: 31 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 20 → Aug 25, 2025
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 25 → Aug 27, 2025
2 business days (counted)
Running total: 33 of 5 biz days used
15d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 18, 2025
15 business days (counted)
Running total: 48 of 5 biz days used
Created: Jun 26, 2025 Completed: Sep 18, 2025
Business Days Used 48 / 5
0 5d budget +43d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0 / 5
Jun 26 → Jun 26 Ready for Scheduling ▶ Running 0 0 / 5
Jun 26 → Aug 4 Assigned ▶ Running 26 26 / 5
Aug 4 → Aug 13 Awaiting Parts ⏸ Paused 7 —
Aug 13 → Aug 20 Reschedule ▶ Running 5 31 / 5
Aug 20 → Aug 25 Awaiting Parts ⏸ Paused 3 —
Aug 25 → Aug 27 Reschedule ▶ Running 2 33 / 5
Aug 27 → Sep 18 Assigned ▶ Running 15 48 / 5
Dispatch 0.0d
Material Management 11.9d
Coordinators 51.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.9 days
Over SLA
Coordinators
51.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jun 26, 2025 Due: Jul 2, 2025 Completed: Sep 18, 2025 (77 days late)
📅
59.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
53.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Jun 26, 2025
Visit 2 Sep 17, 2025
Visit 3 Sep 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
42.6d / 0.5d SLA
Awaiting Parts
11.9d / 3.0d SLA
Reschedule
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18CC
Staff dropped the ball & has patient in bed this am

9/17 CC

Site's ping is not in room it states. Much time searched for it to discover unit is in use. Got staff to make sure where unit will be located tomorrow.

🔧 Work Performed
Technician Findings upon arrival: Unit is in use, tried to take it out of use 3 times. Took MUCH time to locate unit & coordinate with staff because staff would keep putting back in use. What caused the issue: cable issue Actions Taken/Work Performed: Replaced & unit performs true Final Resolution: Unit performs true , Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: Unit is in use, tried to take it out of use 3 times. Took MUCH time to locate unit & coordinate with staff because staff would keep putting back in use. What caused the issue: cable issue Actions Taken/Work Performed: Replaced & unit performs true Final Resolution: Unit performs true , Returned unit to service
⚠️ Problem Description
Error Code indicates board failure or communication error. Motor control board. Logic Control Board. control coil cable
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jun 26, 7:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jun 26, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 41m
⏳ 2.0 business days
⏱️
2x Labor Added Jun 28, 11:51 PM
Type: Labor, Travel
Status: Open
Qty: 1, 159
🚨 25.0 business days
📦
▶
2 Parts Requested Aug 4, 11:35 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Todd Fogiel
From: Assigned
To: Awaiting Parts
Duration in Previous: 39d 2h
💵
Expenses Added Aug 4, 12:15 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Aug 13, 9:50 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 22h
⚠️ 6.0 business days
📦
▶
2 Parts Requested Aug 20, 12:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Todd Fogiel
From: Reschedule
To: Awaiting Parts
Duration in Previous: 7d 2h
⏳ 2.0 business days
💵
Expenses Added Aug 21, 4:21 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 25, 10:13 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 4d 21h
⏳ 3.0 business days
👷
▶
2 Status: Assigned Aug 27, 3:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Christopher Carroll
🚨 15.0 business days
⏱️
Labor Added Sep 17, 8:23 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 18, 1:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 21d 21h
🏁
Status: Closed by Christopher Carroll Sep 18, 1:29 PM
From: Completed
To: Closed
Duration in Previous: 14m
📄
▶
2 Status: Ready to Bill Sep 19, 10:53 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 16.0 business days
🧾
Invoice Created Oct 13, 10:18 AM
Invoice Number: SM-241568

Bottlenecks

Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 3.9 business days (threshold: 3.0 business days)
Exceeded by 7.2 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 15.6 business days (threshold: 4.0 business hours)
Exceeded by 15.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📦
Parts Order 00079298
Closed
📦
Parts Order 00080339
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jun 26, 7:23 AM
Invoice #
SM-241568

Work Details (9)

Name Type Status Qty Amount Date
WL-02848265 Labor Open 1 $95.00 Jun 28, 11:51 PM
WL-02848266 Travel Open 159 $0.00 Jun 28, 11:51 PM
WL-02889658 Expenses Open 1 $0.00 Aug 4, 12:15 PM
WL-02900105 Parts Open 1 $219.81 Aug 13, 9:50 AM
WL-02900106 Parts Open 1 $333.81 Aug 13, 9:50 AM
WL-02910247 Expenses Open 1 $0.00 Aug 21, 4:21 PM
WL-02913577 Parts Open 1 $174.82 Aug 25, 10:13 AM
WL-02939707 Labor Open 1 $0.00 Sep 17, 8:23 PM
WL-02940869 Labor Open 3 $285.00 Sep 18, 1:11 PM

Details