📍 US Army — 155 Manilla Rd, Corpus Christi TX, 78419
Jun 26, 2025 → Oct 10, 2025
✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (71 biz days late)
Active: 74 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Assigned
Jun 26 → Oct 10, 2025
74 business days (counted)
Running total: 74 of ? biz days used
Created: Jun 26, 2025Completed: Oct 10, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 26 → Jun 26
Created
▶ Running
0
0
Jun 26 → Oct 10
Assigned
▶ Running
74
74
Dispatch0.0d
Coordinators75.0d
Field Work0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
75.0 days
Over SLA
Field Work
0.0 days
Created: Jun 26, 2025
Due: Jul 26, 2025
Completed: Oct 10, 2025 (75 days late)
📅
75.0 daysTotal Age
⏱️
75.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
74.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay75.0 days stuck in "Assigned"
⏱️
Total Delay74.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
75.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Repair/PM: Evaluated, unit had a bad filament, gain too high.
10/7/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal,
internal calibrated leak, internal leak valve. clean inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. Perform fine
test procedure, record parameter, chart record MDL/Helium stability. Unit leak check ok
shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
BAD FILAMENT, GAIN TOO HIGH
⚠️Problem Description
Note
09.04.2025 09:11:47 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-04-09 09:11:36
requote from 3000790693 to use new payer.
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
Kenny says it is insensitive to helium.
📄Description
VS PR02 Portable Leak Detector
📞Call Description
VPD Bench Repair Trade
Timeline
📋
▶
3
Work Order Created Jun 26, 10:01 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
🚨74.9 business days
🔩
5x Parts Added Oct 10, 7:13 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
Labor Added Oct 10, 7:35 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:105d 21h
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
🔩
Parts Added Oct 10, 7:56 AM
Type:Parts
Status:Open
Qty:1
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 12, 8:58 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 1h
⏳0.0 business days
📨
▶
2
Status: Invoice Pending Oct 13, 1:44 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Oct 14, 11:52 AM
Invoice Number:SM-243462
Bottlenecks
Assigned
Duration: 75.0 business days (threshold: 4.0 business hours)