Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284537 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Jun 26, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (106 biz days late)
Active: 109 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
109d
▶ Clock Running
Status: Assigned
Jun 26 → Dec 4, 2025
109 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Entered
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 109 of ? biz days used
Created: Jun 26, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0
Jun 26 → Jun 26 Ready for Scheduling ▶ Running 0 0
Jun 26 → Dec 4 Assigned ▶ Running 109 109
Dec 4 → Dec 4 Entered ▶ Running 0 109
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 109
Dec 4 → Dec 4 Assigned ▶ Running 0 109
Dec 4 → Dec 4 Tech On Site ▶ Running 0 109
Dispatch 0.0d
Coordinators 109.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
109.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jun 26, 2025 Due: Jul 31, 2025 Completed: Dec 4, 2025 (125 days late)
📅
109.4 days Total Age
⏱️
109.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
109.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 109.4 days stuck in "Assigned"
⏱️
Total Delay 109.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
109.7d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/25 AJinerson - Received notice from FSE that this needs to be reassigned to appropriate tech who is assisting w/ coverage this week.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jun 26, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jun 26, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🚨 109.9 business days
🆕
▶
2 Status: Entered Dec 4, 3:29 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 4, 5:37 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 7m
⏱️
▶
2 Labor Added Dec 4, 6:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 46m
🏁
Status: Closed by Kevin Cogdill Dec 4, 6:25 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 12:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 14m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 9:00 AM
Invoice Number: SM-248371

Bottlenecks

Assigned
Duration: 109.4 business days (threshold: 4.0 business hours)
Exceeded by 108.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jun 26, 4:36 PM
Invoice #
SM-248371

Work Details (1)

Name Type Status Qty Amount Date
WL-03027002 Labor Open 1.5 $0.00 Dec 4, 6:19 PM

Details