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← WO Overview

WO-01284643 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jun 27, 2025 → Sep 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jul 7, 2025
✗ SLA Missed (52 biz days late)
Active: 57 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jun 27 → Jun 30, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Completed
Jun 30 → Jun 30, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Incomplete
Jun 30 → Jul 1, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
40d
▶ Clock Running
Status: Reschedule
Jul 1 → Aug 27, 2025
40 business days (counted)
Running total: 42 of 5 biz days used
15d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 18, 2025
15 business days (counted)
Running total: 57 of 5 biz days used
Created: Jun 27, 2025 Completed: Sep 18, 2025
Business Days Used 57 / 5
0 5d budget +52d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 27 → Jun 27 Created ▶ Running 0 0 / 5
Jun 27 → Jun 27 Ready for Scheduling ▶ Running 0 0 / 5
Jun 27 → Jun 30 Assigned ▶ Running 1 1 / 5
Jun 30 → Jun 30 Completed ▶ Running 0 1 / 5
Jun 30 → Jul 1 Incomplete ▶ Running 1 2 / 5
Jul 1 → Aug 27 Reschedule ▶ Running 40 42 / 5
Aug 27 → Sep 18 Assigned ▶ Running 15 57 / 5
Dispatch 0.0d
Coordinators 58.7d
Field Work 0.0d
Incomplete 1.0d (excluded)
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.7 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
1.0 days
Billing
0.5 days
Created: Jun 27, 2025 Due: Jul 7, 2025 Completed: Sep 18, 2025 (72 days late)
📅
58.0 days Total Age
⏱️
41.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jun 27, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 250 days old
🚨
Primary Delay 41.0 days stuck in "Reschedule"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Incomplete
1.0d
Reschedule
41.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
WO Correction Needed
0.4d
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/19 JJ: WO not requested by client, no repair was done, PO not required, pls process

9.19.25 Hshaw - WO requires PO

🔧 Work Performed
Technician Findings upon arrival: After much time located unit in use. What caused the issue: Test and Check/No Problem Found Actions Taken/Work Performed: Test and Check/No Problem Found Final Resolution: Unit performs true , Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: After much time located unit in use. What caused the issue: Test and Check/No Problem Found Actions Taken/Work Performed: Test and Check/No Problem Found Final Resolution: Unit performs true , Returned unit to service
⚠️ Problem Description
Device in use Possible coil cable issue
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jun 27, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jun 27, 11:17 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Todd Fogiel
⏳ 1.0 business days
⏱️
3x Labor Added Jun 29, 12:15 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 158
⏱️
Labor Added Jun 29, 12:32 AM
Type: Labor
Status: Open
Qty: 3
⏳ 1.0 business days
✔️
▶
2 Status: Completed Jun 30, 7:38 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Todd Fogiel
From: Completed
To: Incomplete
Duration in Previous: 2m
🔄
Status: Reschedule by Rhonnie Reeves Jul 1, 7:42 AM
From: Incomplete
To: Reschedule
Duration in Previous: 12h 1m
🚨 41.0 business days
👷
▶
2 Technician Assigned Aug 27, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Reschedule
To: Assigned
Duration in Previous: 57d 7h
🚨 14.0 business days
⏱️
Labor Added Sep 16, 7:20 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.6 business days
⏱️
Labor Added Sep 18, 2:38 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Sep 18, 4:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22d 1h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Sep 19, 11:13 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 18h 39m
🏁
Status: Closed by Jennifer Johnson Sep 19, 2:28 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 14m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 3:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 47m
📨
Status: Invoice Pending by Hannah Shaw Sep 19, 4:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 53m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 23, 8:00 AM
Invoice Number: SM-241644

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Reschedule
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Assigned
Duration: 15.6 business days (threshold: 4.0 business hours)
Exceeded by 15.1 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jun 27, 10:42 AM
Invoice #
SM-241644

Work Details (7)

Name Type Status Qty Amount Date
WL-02848283 Labor Open 1 $0.00 Jun 29, 12:15 AM
WL-02848285 Expenses Open 1 $0.00 Jun 29, 12:15 AM
WL-02848286 Travel Open 158 $0.00 Jun 29, 12:15 AM
WL-02848289 Labor Open 3 $0.00 Jun 29, 12:32 AM
WL-02937934 Labor Open 0.25 $0.00 Sep 16, 7:20 PM
WL-02940991 Labor Open 0.5 $0.00 Sep 18, 2:38 PM
WL-02941166 Labor Open 1 $0.00 Sep 18, 4:32 PM

Details