📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Jun 27, 2025 → Sep 18, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jul 7, 2025
✗ SLA Missed (52 biz days late)
Active: 57 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jun 27 → Jul 1, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Completed
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Incomplete
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
40d
▶ Clock Running
Status: Reschedule
Jul 1 → Aug 27, 2025
40 business days (counted)
Running total: 42 of 5 biz days used
15d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 18, 2025
15 business days (counted)
Running total: 57 of 5 biz days used
Created: Jun 27, 2025Completed: Sep 18, 2025
Business Days Used57 / 5
05d budget+52d over
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 27 → Jun 27
Created
▶ Running
0
0 / 5
Jun 27 → Jun 27
Ready for Scheduling
▶ Running
0
0 / 5
Jun 27 → Jul 1
Assigned
▶ Running
2
2 / 5
Jul 1 → Jul 1
Completed
▶ Running
0
2 / 5
Jul 1 → Jul 1
Incomplete
▶ Running
0
2 / 5
Jul 1 → Aug 27
Reschedule
▶ Running
40
42 / 5
Aug 27 → Sep 18
Assigned
▶ Running
15
57 / 5
Dispatch0.0d
Coordinators58.7d
Field Work0.0d
Incomplete1.0d (excluded)
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.7 days
Over SLA
Field Work
0.0 days
Incomplete(excluded from total)
1.0 days
Billing
0.1 days
Created: Jun 27, 2025
Due: Jul 7, 2025
Completed: Sep 18, 2025 (72 days late)
📅
58.0 daysTotal Age
⏱️
41.0d in RescheduleLongest Stage
🔄
10 transitionsStatus Changes
⚠️
56.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Jun 27, 2025
Visit 2Sep 16, 2025
Visit 3Sep 18, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 250 days old
🚨
Primary Delay41.0 days stuck in "Reschedule"
⏱️
Total Delay56.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Incomplete
1.0d
Reschedule
41.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.19.25 Hshaw - chat jJohnson to clarify if WO requires PO.
🔧Work Performed
Technician Findings upon arrival: After much time located unit in use.
What caused the issue: Test and Check/No Problem Found
Actions Taken/Work Performed: Test and Check/No Problem Found
Final Resolution: Unit performs true , Returned unit to service
🔍Technician Findings
Technician Findings upon arrival: After much time located unit in use.
What caused the issue: Test and Check/No Problem Found
Actions Taken/Work Performed: Test and Check/No Problem Found
Final Resolution: Unit performs true , Returned unit to service
⚠️Problem Description
Technician Findings upon arrival: After much time located unit in use.
What caused the issue: Test and Check/No Problem Found
Actions Taken/Work Performed: Test and Check/No Problem Found
Final Resolution: Unit performs true , Returned unit to service
📄Description
Bed, Electric
Sep 19, 2025 10:59am
@Jennifer Johnson please advise if WO requires PO. cc @Christopher Carroll
Timeline
📋
▶
2
Work Order Created Jun 27, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jun 27, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:34m
⏳1.0 business days
⏱️
2x Labor Added Jun 29, 12:32 AM
Type:Labor, Travel
Status:Open
Qty:1, 159
⏳1.0 business days
✔️
▶
2
Status: Completed Jun 30, 8:04 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Todd Fogiel
From:Completed
To:Incomplete
Duration in Previous:2m
🔄
Status: Reschedule by Rhonnie ReevesJul 1, 7:42 AM
From:Incomplete
To:Reschedule
Duration in Previous:11h 36m
🚨41.0 business days
👷
▶
2
Technician Assigned Aug 27, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From:Reschedule
To:Assigned
Duration in Previous:57d 7h
🚨14.0 business days
⏱️
Labor Added Sep 16, 7:24 PM
Type:Labor
Status:Open
Qty:0.25
⏳2.6 business days
⏱️
Labor Added Sep 18, 1:37 PM
Type:Labor
Status:Open
Qty:0.5
⏱️
Labor Added Sep 18, 1:56 PM
Type:Labor
Status:Open
Qty:0.5
✔️
▶
2
Status: Completed Sep 18, 2:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Christopher Carroll
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawSep 19, 3:29 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 1h
📨
Status: Invoice Pending by Hannah ShawSep 19, 4:08 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:39m, 0m
⏳2.0 business days
🧾
Invoice Created Sep 22, 8:00 AM
Invoice Number:SM-241644
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Reschedule
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Assigned
Duration: 15.6 business days (threshold: 4.0 business hours)
Exceeded by 15.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)