Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284731 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Meridian Park Hospital — 19300 SW 65th Avenue, Tualitin OR, 97062

Jun 27, 2025 → Nov 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (86 biz days late)
Active: 87 biz days
🕐 Clock stopped: Completed (Nov 2, 2025)
▶ Clock Running
Status: Created
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
79d
▶ Clock Running
Status: Ready for Scheduling
Jun 27 → Oct 21, 2025
79 business days (counted)
Running total: 79 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 21 → Nov 2, 2025
8 business days (counted)
Running total: 87 of ? biz days used
Created: Jun 27, 2025 Completed: Nov 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 27 → Jun 27 Created ▶ Running 0 0
Jun 27 → Oct 21 Ready for Scheduling ▶ Running 79 79
Oct 21 → Nov 2 Scheduled ▶ Running 8 87
Coordinators 87.9d
Billing 1.5d
✗ SLA Missed
Coordinators
87.9 days
Over SLA
Billing
1.5 days
Created: Jun 27, 2025 Due: Dec 31, 2025 Completed: Nov 2, 2025 (59 days early)
📅
87.7 days Total Age
⏱️
79.7d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
87.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 29, 2025
Visit 4 Oct 30, 2025
Visit 5 Oct 31, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 250 days old
🚨
Primary Delay 79.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 87.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
8.3d / 2.0d SLA
Ready for Scheduling
79.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/27/2025 1345 CM ack msg; LM w/West; 6/30/2025 2009 CM LM w/McKenzie re NAR; 10/21/25 1645 JBu avail - LM w/Sean re cnfm; 1732 Sean cnfm; ack cnfm, LM w/JBu; 1752 JBu ack cnfm

Timeline

📋
▶
2 Work Order Created Jun 27, 2:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
🚨 80.0 business days
👷
▶
2 Technician Assigned Oct 21, 5:55 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 116d 3h
⚠️ 5.8 business days
⏱️
6x Labor Added Oct 28, 2:17 PM
Type: Labor, Expenses
Status: Open
Qty: 11.5, 0.016666666666667, 8
💵
▶
3 3x Expenses Added Oct 28, 7:35 PM
3x Expenses Added → 8x Expenses Added → 3x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 30
⏳ 1.5 business days
⏱️
2x Labor Added Oct 29, 10:54 PM
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏳ 2.1 business days
⏱️
3x Labor Added Oct 31, 8:33 AM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8, 4
⏱️
2x Labor Added Oct 31, 11:36 AM
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added Oct 31, 3:36 PM
Type: Labor
Status: Open
Qty: 10
⏳ 1.0 business days
💵
Expenses Added Nov 2, 5:05 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Nov 2, 5:12 PM
Travel Added → Status: Completed
✔️
Status: Completed by Jacqueline Burns
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 0h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 38m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 4:01 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 36m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:35 PM
Invoice Number: SM-245769

Bottlenecks

Ready for Scheduling
Duration: 79.7 business days (threshold: 1.0 business days)
Exceeded by 78.7 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Oct 28, 4:00 PM
Created
Jun 27, 2:35 PM
Invoice #
SM-245769

Work Details (30)

Name Type Status Qty Amount Date
WL-02986606 Labor Open 11.5 $460.00 Oct 28, 2:17 PM
WL-02986607 Labor Open 0.016666666666667 $817.00 Oct 28, 2:17 PM
WL-02986608 Labor Open 8 $76.00 Oct 28, 2:17 PM
WL-02986609 Expenses Open 1 $52.00 Oct 28, 2:18 PM
WL-02986610 Expenses Open 1 $52.00 Oct 28, 2:18 PM
WL-02986611 Expenses Open 1 $712.29 Oct 28, 2:18 PM
WL-02987211 Expenses Open 1 $52.00 Oct 28, 7:35 PM
WL-02987209 Expenses Open 1 $52.00 Oct 28, 7:35 PM
WL-02987210 Expenses Open 1 $52.00 Oct 28, 7:35 PM
WL-02987219 Expenses Open 1 $155.14 Oct 28, 7:37 PM
WL-02987220 Expenses Open 1 $155.14 Oct 28, 7:37 PM
WL-02987217 Expenses Open 1 $155.14 Oct 28, 7:37 PM
WL-02987218 Expenses Open 1 $155.14 Oct 28, 7:37 PM
WL-02987226 Expenses Open 1 $10.00 Oct 28, 7:38 PM
WL-02987227 Expenses Open 1 $10.00 Oct 28, 7:38 PM
WL-02987228 Expenses Open 1 $10.00 Oct 28, 7:38 PM
WL-02987229 Expenses Open 1 $10.00 Oct 28, 7:38 PM
WL-02987235 Expenses Open 1 $207.15 Oct 28, 7:38 PM
WL-02987236 Expenses Open 1 $45.81 Oct 28, 7:38 PM
WL-02987237 Travel Open 30 $21.00 Oct 28, 7:39 PM
WL-02989278 Labor Open 8 $76.00 Oct 29, 10:54 PM
WL-02989277 Labor Open 0.016666666666667 $817.00 Oct 29, 10:54 PM
WL-02991317 Labor Open 0.016666666666667 $817.00 Oct 31, 8:33 AM
WL-02991318 Labor Open 8 $76.00 Oct 31, 8:33 AM
WL-02991319 Labor Open 4 $817.00 Oct 31, 8:33 AM
WL-02991568 Labor Open 2 $0.00 Oct 31, 11:36 AM
WL-02991569 Labor Open 2 $0.00 Oct 31, 11:36 AM
WL-02991960 Labor Open 10 $400.00 Oct 31, 3:36 PM
WL-02993307 Expenses Open 1 $35.00 Nov 2, 5:05 PM
WL-02993309 Travel Open 30 $21.00 Nov 2, 5:12 PM

Details