Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284738 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Meridian Park Hospital — 19300 SW 65th Avenue, Tualitin OR, 97062

Jun 27, 2025 → Nov 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (95 biz days late)
Active: 97 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Jun 27 → Aug 21, 2025
38 business days (counted)
Running total: 38 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Aug 21 → Oct 30, 2025
48 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 6, 2025
5 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 17, 2025
4 business days (counted)
Running total: 97 of ? biz days used
Created: Jun 27, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 27 → Jun 27 Created ▶ Running 0 0
Jun 27 → Jun 27 Scheduled ▶ Running 0 0
Jun 27 → Aug 21 Ready for Scheduling ▶ Running 38 38
Aug 21 → Oct 30 Scheduled ▶ Running 48 86
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 86
Oct 30 → Nov 6 Scheduled ▶ Running 5 91
Nov 6 → Nov 10 Ready for Scheduling ▶ Running 2 93
Nov 10 → Nov 17 Scheduled ▶ Running 4 97
Coordinators 99.8d
Field Work 0.0d
Billing 1.6d
✗ SLA Missed
Coordinators
99.8 days
Over SLA
Field Work
0.0 days
Billing
1.6 days
Created: Jun 27, 2025 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
96.7 days Total Age
⏱️
48.8d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
94.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 13, 2025
Visit 4 Nov 14, 2025
Visit 5 Nov 15, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 250 days old
🚨
Primary Delay 48.8 days stuck in "Scheduled"
⏱️
Total Delay 94.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
42.0d / 1.0d SLA
Scheduled
57.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/27/2025 1345 CM ack msg; LM w/West; 6/30/2025 2009 CM LM w/McKenzie re NAR; 8/20/2025 NNL 1829 DR avail; 1846 LM w/Sean re cnfm; 8/21/2025 1155 Sean cnfm; 1311 ack cnfm; LM w/DR; 1313 DR ack cnfm; 10/30/2025 1225 Sean adding F 0700-1500 for GT; 1303 ack msg; LM w/DR; 1318 DR okay; 1402 LM w/ Sean re cnfm; 1407 Sean cnfm; 1415 ack cnfm; LM w/DR; 1445 DR ack cnfm; 11/4/2025 DR requesting early dismissal F; 1155 LM w/Sean; 11/6/2025 1309 2nd msg w/Sean; 11/13/2025 1310 Sean can dismiss at 1200 on F; LM w/DR; 1318 DR okay; 1321 LM w/Sean re cal updated

Timeline

📋
▶
2 Work Order Created Jun 27, 2:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 39.0 business days
👷
▶
2 Technician Assigned Aug 21, 1:44 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 54d 23h
🚨 49.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 30, 1:03 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 69d 23h
🗓️
Status: Scheduled by Caitlin Mcgee Oct 30, 5:58 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 54m
⚠️ 5.8 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 6, 1:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 6d 20h
⏳ 3.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Nov 10, 1:25 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 0h
👷
Technician Assigned by Caitlin Mcgee Nov 10, 5:06 PM
Technician: CSOL Admin, Diane Rovatsos
⏳ 2.9 business days
💵
▶
2 3x Expenses Added Nov 13, 10:40 AM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
3 Travel Added Nov 13, 11:31 AM
Travel Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Nov 13, 12:04 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.5
⏱️
Labor Added Nov 13, 5:39 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.8 business days
💵
▶
4 4x Expenses Added Nov 15, 8:32 PM
4x Expenses Added → 2x Expenses Added → 4x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Nov 15, 8:39 PM
Labor Added → Travel Added → Labor Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 63
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.75
💵
▶
2 Expenses Added Nov 15, 9:32 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Nov 15, 9:46 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Nov 16, 10:38 AM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Nov 16, 10:43 AM
Type: Labor
Status: Open
Qty: 2
💵
3x Expenses Added Nov 16, 11:29 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 16, 5:26 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Nov 16, 7:48 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Diane Rovatsos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 51m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 49m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:22 PM
Invoice Number: 247111

Bottlenecks

Ready for Scheduling
Duration: 38.7 business days (threshold: 1.0 business days)
Exceeded by 37.7 business days
Scheduled
Duration: 48.8 business days (threshold: 2.0 business days)
Exceeded by 46.8 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Nov 12, 8:00 AM
Created
Jun 27, 2:40 PM
Invoice #
247111

Work Details (39)

Name Type Status Qty Amount Date
WL-03005870 Expenses Open 1 $212.17 Nov 13, 10:40 AM
WL-03005871 Expenses Open 1 $212.17 Nov 13, 10:40 AM
WL-03005872 Expenses Open 1 $215.04 Nov 13, 10:40 AM
WL-03005879 Expenses Open 1 $52.00 Nov 13, 10:41 AM
WL-03005880 Expenses Open 1 $52.00 Nov 13, 10:41 AM
WL-03005881 Expenses Open 1 $52.00 Nov 13, 10:41 AM
WL-03006004 Travel Open 55 $38.50 Nov 13, 11:31 AM
WL-03006016 Labor Open 8 $950.00 Nov 13, 11:33 AM
WL-03006020 Labor Open 8 $950.00 Nov 13, 11:35 AM
WL-03006052 Labor Open 17 $680.00 Nov 13, 12:04 PM
WL-03006073 Labor Open 0.75 $30.00 Nov 13, 12:08 PM
WL-03006074 Labor Open 0.5 $20.00 Nov 13, 12:08 PM
WL-03006075 Labor Open 0.5 $20.00 Nov 13, 12:09 PM
WL-03006578 Labor Open 0.5 $20.00 Nov 13, 5:39 PM
WL-03009026 Expenses Open 1 $31.52 Nov 15, 8:32 PM
WL-03009024 Expenses Open 1 $16.78 Nov 15, 8:32 PM
WL-03009028 Expenses Open 1 $52.00 Nov 15, 8:33 PM
WL-03009027 Expenses Open 1 $52.00 Nov 15, 8:33 PM
WL-03009029 Expenses Open 1 $323.07 Nov 15, 8:33 PM
WL-03009030 Expenses Open 1 $9.00 Nov 15, 8:34 PM
WL-03009032 Expenses Open 1 $35.00 Nov 15, 8:35 PM
WL-03009033 Expenses Open 1 $35.00 Nov 15, 8:35 PM
WL-03009031 Expenses Open 1 $25.00 Nov 15, 8:35 PM
WL-03009034 Expenses Open 1 $165.87 Nov 15, 8:35 PM
WL-03009035 Expenses Open 1 $110.74 Nov 15, 8:36 PM
WL-03009037 Labor Open 9.25 $370.00 Nov 15, 8:39 PM
WL-03009038 Travel Open 63 $44.10 Nov 15, 8:41 PM
WL-03009040 Labor Open 4.75 $950.00 Nov 15, 8:42 PM
WL-03009042 Expenses Open 1 $14.92 Nov 15, 9:32 PM
WL-03009043 Expenses Open 1 $783.03 Nov 15, 9:35 PM
WL-03009056 Expenses Open 1 $14.03 Nov 15, 9:46 PM
WL-03009058 Expenses Open 1 $3.30 Nov 15, 9:48 PM
WL-03009109 Expenses Open 1 $14.06 Nov 16, 10:38 AM
WL-03009110 Labor Open 0.5 $20.00 Nov 16, 10:41 AM
WL-03009111 Labor Open 2 $80.00 Nov 16, 10:43 AM
WL-03009124 Expenses Open 1 $10.00 Nov 16, 11:29 AM
WL-03009125 Expenses Open 1 $10.00 Nov 16, 11:29 AM
WL-03009126 Expenses Open 1 $10.00 Nov 16, 11:29 AM
WL-03009288 Expenses Open 1 $3.30 Nov 16, 5:26 PM

Details