Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285613 ↗ ServiceMax

HIGI LLC • Support • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Jun 30, 2025 → Dec 12, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jul 7, 2025
✗ SLA Missed (109 biz days late)
Active: 113 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
113d
▶ Clock Running
Status: Created
Jun 30 → Dec 12, 2025
113 business days (counted)
Running total: 113 of 4 biz days used
Created: Jun 30, 2025 Completed: Dec 12, 2025
Business Days Used 113 / 4
0 4d budget +109d over
Coordinators 113.1d
Billing 1.9d
✗ SLA Missed
Coordinators
113.1 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jun 30, 2025 Due: Jul 7, 2025 Completed: Dec 12, 2025 (157 days late)
📅
113.1 days Total Age
⏱️
113.1d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
113.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 113.1 days stuck in "Assigned"
⏱️
Total Delay 113.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
113.1d / 0.5d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts
🔍 Technician Findings
parts
⚠️ Problem Description
This WO is to house cost of 100 Storm Keypads & Cables for Higi.

Timeline

📋
Work Order Created Jun 30, 7:02 PM
Work Order: WO-01285613
Type: Support
Priority: P4
💵
2x Expenses Added Jun 30, 7:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.6 business days
👷
Technician Assigned by Chris Bakkemo Jul 1, 9:05 PM
Technician: Ed Danek
🚨 112.4 business days
✔️
Status: Completed by Chris Bakkemo Dec 12, 11:45 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 164d 17h, 0m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Dec 15, 10:20 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249101

Bottlenecks

Assigned
Duration: 113.1 business days (threshold: 4.0 business hours)
Exceeded by 112.6 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Support
Branch
N/A
Technician
Ed Danek
Scheduled
N/A
Created
Jun 30, 7:02 PM
Invoice #
SM-249101

Work Details (2)

Name Type Status Qty Amount Date
WL-02849711 Expenses Open 1 $0.00 Jun 30, 7:14 PM
WL-02849712 Expenses Open 1 $0.00 Jun 30, 7:14 PM

Details