Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285691 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Regency Hospital of Florence — 121 E Cedar Street, Florence SC, 29506

Jul 1, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 30 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Aug 14, 2025
31 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Aug 14 → Sep 15, 2025
21 business days (counted)
Running total: 21 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Sep 15 → Oct 20, 2025
24 business days (not counted)
9d
▶ Clock Running
Status: On Hold
Oct 20 → Oct 31, 2025
9 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Jul 1, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Jul 1 Created ▶ Running 0 0
Jul 1 → Aug 14 Ready for Release ⏸ Paused 31 —
Aug 14 → Sep 15 Scheduled ▶ Running 21 21
Sep 15 → Oct 20 Ready for Release ⏸ Paused 24 —
Oct 20 → Oct 31 On Hold ▶ Running 9 30
Oct 31 → Oct 31 Scheduled ▶ Running 0 30
Oct 31 → Nov 1 Tech On Site ▶ Running 0 30
Dispatch 0.8d
Holding 66.2d (excluded)
Coordinators 21.7d
Field Work 5.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
66.2 days
Coordinators
21.7 days
Over SLA
Field Work
5.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 1, 2025 Due: Dec 31, 2025 Completed: Nov 9, 2025 (52 days early)
📅
91.0 days Total Age
⏱️
31.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
24.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 31.5 days stuck in "Ready for Release"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
56.2d
Scheduled
21.7d / 2.0d SLA
On Hold
10.0d
Tech On Site
0.3d / 1.0d SLA
Completed
5.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 Rbailey - Rcvd call from 843.674.6308 Henry Gault. He advised that SN: 100255174 was Decommissioned. Sending email for him to Advise

jgault@regencyhospital.com. 


10/16/2025 Rbailey - Called 843.674.6308 Spoke with Henry the Respiratory Manager. He is going to look for the device and get back with me


09/15/2025 EMartin per FSE onsite devices could not be located when onsite last will need located or ANR 

08/27/2025 Emartin sent email to POCs advising FSE had emergency unable to make it onsite updating scheduled date for 09/08/25 for FSE to complete devices asked devices be located before onsite per email from Michael only one device has been pulled


07/22/2025 EMartin per FSE onsite last device needs located no one was onsite able to help look for device 

07/01/2025 SRobinson- Created follow up WO for the remaining on this case. (Old WO-01168042) -No follow up notes-


-Previous notes -

06/11/2025 EMartin sent email to Jarrott jalangston@selectmedical.com advising FSE onsite 06/18/25 to complete last device SN: 100255174

03/28/2025 JRojas called (843) 674-6308 and left a VM

11/22/2024 Rarnold - Last device on case is SN#100255174


11/05/2024 ALuman - need to reschedule last device with local FSE

10/29/2024 ALuman - dispatch to Tim Reul per request

10/18/2024 MHamersley - called 843-674-6308, spoke to Jarrott, he confirmed devices at his location.


10/14/2024 MHamersley - called 843-674-6308, call went to Jarrott's VM/LM


10/09/2024 MHamersley - called 843-674-6308, spoke to Jarrott, location address is correct, FSE Cred: Check in w/unit secretary. sent email: jalangston@selectmedical.com

FCO69 WO-10705286 SN: 100431102

FCO69 WO-10705125 SN: 100255174

FCO69 WO-10705677 SN: 201030690

FCO69 WO-09959808 SN: 100437275, 100437265

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 1, 9:27 AM
Work Order: WO-01285691
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Jul 1, 4:00 PM
From: Entered
To: Ready for Release
Duration in Previous: 6h 33m
🚨 32.0 business days
📅
▶
4 Dispatch Scheduled Aug 14, 4:23 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 44d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-20T12:00:00.000+0000
⚠️ 9.9 business days
📅
Dispatch Scheduled by Erin Martin Aug 27, 10:35 AM
Scheduled For: 2025-09-04T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Aug 27, 2:18 PM
Scheduled For: 2025-09-08T12:00:00.000+0000
🚨 13.0 business days
✅
Status: Ready for Release by Erin Martin Sep 15, 2:32 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 31d 22h
🚨 25.0 business days
⏸️
Status: On Hold by Erin Martin Oct 20, 9:19 AM
From: Ready for Release
To: On Hold
Duration in Previous: 34d 18h
🚨 10.0 business days
📅
▶
3 Dispatch Scheduled Oct 31, 3:33 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: On Hold
To: Scheduled
Duration in Previous: 11d 6h
🔧
Status: Tech On Site by Bennet Dartey Oct 31, 5:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 41m
✔️
Status: Completed by Bennet Dartey Oct 31, 11:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 55m
⚠️ 5.1 business days
⏱️
2x Labor Added Nov 9, 6:16 PM
Type: Labor
Status: Open
Qty: 0.083333333333333, 0.16666666666667
🏁
Status: Closed by Bennet Dartey Nov 9, 6:26 PM
From: Completed
To: Closed
Duration in Previous: 8d 20h
⏱️
Labor Added Nov 10, 2:03 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 2:10 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 44m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246534

Bottlenecks

Entered
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Scheduled
Duration: 21.5 business days (threshold: 2.0 business days)
Exceeded by 19.5 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Oct 30, 8:00 PM
Created
Jul 1, 9:27 AM
Invoice #
SM-246534

Work Details (3)

Name Type Status Qty Amount Date
WL-03001529 Labor Open 0.083333333333333 $155.00 Nov 9, 6:16 PM
WL-03001530 Labor Open 0.16666666666667 $95.00 Nov 9, 6:16 PM
WL-03002175 Labor Open 0.016666666666667 $38.00 Nov 10, 2:03 PM

Details