Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285705 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Inventory • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jul 1, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (27 biz days early)
Active: 58 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
32d
▶ Clock Running
Status: Created
Jul 1 → Aug 15, 2025
32 business days (counted)
Running total: 32 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Aug 15 → Sep 23, 2025
26 business days (counted)
Running total: 58 of ? biz days used
Created: Jul 1, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Aug 15 Created ▶ Running 32 32
Aug 15 → Sep 23 Assigned ▶ Running 26 58
Dispatch 33.0d
Coordinators 27.0d
Billing 0.1d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
27.0 days
Over SLA
Billing
0.1 days
Created: Jul 1, 2025 Due: Oct 31, 2025 Completed: Sep 23, 2025 (38 days early)
📅
59.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
59.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 59.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Assigned
27.0d / 0.5d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Purchase of cal leak material bought from CPI Electron Device Business on PO-22433
⚠️ Problem Description
Purchase of cal leak material bought from CPI Electron Device Business on PO-22433

Timeline

📋
▶
2 Work Order Created Jul 1, 10:08 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 100
🚨 33.0 business days
👷
▶
2 Technician Assigned Aug 15, 10:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 45d 0h
🚨 27.0 business days
✔️
Status: Completed by Tami Dawe Sep 23, 11:32 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 39d 1h, 0m
📨
▶
2 Status: Invoice Pending Sep 23, 12:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 6.0 business days
🧾
Invoice Created Sep 30, 10:44 AM
Invoice Number: SM-241783

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jul 1, 10:08 AM
Invoice #
SM-241783

Work Details (1)

Name Type Status Qty Amount Date
WL-02850473 Parts Open 100 $7,931.00 Jul 1, 10:11 AM

Details