Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01286104 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 2, 2025 → Dec 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jul 10, 2025
✗ SLA Missed (100 biz days late)
Active: 105 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Jul 2 → Jul 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 2 → Jul 9, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 29 of 5 biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 75 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 82 of 5 biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Dec 3, 2025
22 business days (counted)
Running total: 104 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 105 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 105 of 5 biz days used
Created: Jul 2, 2025 Completed: Dec 4, 2025
Business Days Used 105 / 5
0 5d budget +100d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 2 → Jul 2 Created ▶ Running 0 0 / 5
Jul 2 → Jul 9 Ready for Scheduling ▶ Running 4 4 / 5
Jul 9 → Aug 13 Assigned ▶ Running 25 29 / 5
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 75 / 5
Oct 20 → Oct 29 Assigned ▶ Running 7 82 / 5
Oct 29 → Dec 3 Ready for Scheduling ▶ Running 22 104 / 5
Dec 3 → Dec 4 Assigned ▶ Running 1 105 / 5
Dec 4 → Dec 4 Tech On Site ▶ Running 0 105 / 5
Dispatch 0.0d
Coordinators 110.0d
Field Work 0.0d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
110.0 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Jul 2, 2025 Due: Jul 10, 2025 Completed: Dec 5, 2025 (147 days late)
📅
107.0 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
106.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 106.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
75.0d / 1.0d SLA
Assigned
35.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.5.25 hshaw- missing timesheet

🔧 Work Performed
Unit performs true, returned to service
🔍 Technician Findings
Unit performs true, returned to service
⚠️ Problem Description
bed needs evaluation
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jul 2, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 5h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 23.0 business days
👷
▶
2 Status: Assigned Dec 3, 11:47 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Christopher Carroll
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Dec 4, 4:23 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Dec 5, 11:33 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 6m
⏱️
▶
2 4x Labor Added Dec 5, 12:58 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Carroll
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 29m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
▶
2 Status: Invoice Pending Dec 8, 12:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Dec 9, 8:00 AM
Invoice Number: SM-248464

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 2, 9:42 AM
Invoice #
SM-248464

Work Details (4)

Name Type Status Qty Amount Date
WL-03027975 Labor Open 0.25 $0.00 Dec 5, 12:58 PM
WL-03027976 Labor Open 0.25 $0.00 Dec 5, 12:58 PM
WL-03027977 Expenses Open 1 $0.00 Dec 5, 12:58 PM
WL-03027978 Travel Open 9 $0.00 Dec 5, 12:58 PM

Details