Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01288906 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jul 8, 2025 → Sep 5, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (25 biz days late)

Active: 42 biz days

🕐 Clock stopped: Invoiced (Sep 6, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

13d

▶ Clock Running

Status: Assigned

Jul 8 → Jul 25, 2025

13 business days (counted)

Running total: 13 of ? biz days used

▶ Clock Running

Status: Entered

Jul 25 → Jul 25, 2025

0 business days (counted)

Running total: 13 of ? biz days used

29d

▶ Clock Running

Status: Assigned

Jul 25 → Sep 5, 2025

29 business days (counted)

Running total: 42 of ? biz days used

▶ Clock Running

Status: Completed

Sep 5 → Sep 6, 2025

0 business days (counted)

Running total: 42 of ? biz days used

Created: Jul 8, 2025 Invoiced: Sep 6, 2025

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Jul 25	Assigned	▶ Running	13	13
Jul 25 → Jul 25	Entered	▶ Running	0	13
Jul 25 → Sep 5	Assigned	▶ Running	29	42
Sep 5 → Sep 6	Completed	▶ Running	0	42

Coordinators 43.2d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Coordinators
43.2 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Sep 6, 2025 (5 days late)

📅

42.7 days Total Age

⏱️

29.5d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

42.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 29.5 days stuck in "Assigned"

⏱️

Total Delay 42.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

43.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Pm completed                    

🔍 Technician Findings

                        Pm completed                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jul 8, 2:31 PM

Work Order: WO-01288906

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 8, 3:38 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 6m

🚨 14.0 business days

👷

▶

2 Technician Assigned Jul 25, 3:41 PM

Technician Assigned → Status: Entered

🆕

Status: Entered by Abby Jinerson

From: Assigned, Entered

To: Entered, Assigned

Duration in Previous: 17d 0h, 0m

🚨 30.0 business days

⏱️

▶

2 Labor Added Sep 5, 7:54 PM

Labor Added → Expenses Added

💵

Expenses Added

Type: Expenses

Status: Open

Qty: 1

✔️

▶

2 Status: Completed Sep 5, 7:59 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Yves Dessin

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 1.5 business days

👷

▶

4 Status: Assigned Sep 8, 1:02 PM

Status: Assigned → Technician Assigned → Status: Ready to Bill → Status: Invoiced

👷

Technician Assigned by Hannah Shaw

Technician: Yves Dessin

📄

Status: Ready to Bill by Hannah Shaw

From: Assigned, Ready to Bill

To: Ready to Bill, Invoice Pending

Duration in Previous: 1m, 0m

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Sep 9, 4:56 PM

Invoice Number: SM-240268

Bottlenecks

Assigned

Duration: 13.5 business days (threshold: 4.0 business hours)

Exceeded by 13.0 business days

Assigned

Duration: 29.5 business days (threshold: 4.0 business hours)

Exceeded by 29.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jul 8, 2:31 PM

Invoice #

SM-240268

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-02927256	Labor	Open	1	$0.00	Sep 5, 7:54 PM
WL-02927268	Expenses	Open	1	$0.00	Sep 5, 7:58 PM