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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01288943 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jul 8, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (83 biz days late)
Active: 101 biz days
🕐 Clock stopped: Tech Off Site (Dec 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jul 8 → Jul 25, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 13 of ? biz days used
88d
▶ Clock Running
Status: Assigned
Jul 25 → Dec 3, 2025
88 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 101 of ? biz days used
Created: Jul 8, 2025 Tech Off Site: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 25 Assigned ▶ Running 13 13
Jul 25 → Jul 25 Entered ▶ Running 0 13
Jul 25 → Dec 3 Assigned ▶ Running 88 101
Dec 3 → Dec 3 Tech On Site ▶ Running 0 101
Coordinators 102.2d
Field Work 0.4d
Billing 0.2d
✗ SLA Missed
Coordinators
102.2 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Dec 3, 2025 (2 days late)
📅
101.7 days Total Age
⏱️
88.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
101.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 88.5 days stuck in "Assigned"
⏱️
Total Delay 101.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
102.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service completed
🔍 Technician Findings
Stretcher is available for PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01288943
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 6m
🚨 14.0 business days
👷
▶
2 Technician Assigned Jul 25, 3:41 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 17d 0h, 0m
🚨 89.0 business days
🔧
▶
2 Status: Tech On Site Dec 3, 2:43 PM
Status: Tech On Site → Status: Tech Off Site
🚗
Status: Tech Off Site by Craig Walker
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1m
⏱️
▶
3 Labor Added Dec 3, 4:53 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 22
✔️
Status: Completed by Craig Walker
From: Tech Off Site
To: Completed
Duration in Previous: 2h 12m
🏁
Status: Closed by Craig Walker Dec 3, 6:01 PM
From: Completed
To: Closed
Duration in Previous: 1h 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 10:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 49m
📨
▶
2 Status: Invoice Pending Dec 4, 12:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 6, 7:05 AM
Invoice Number: SM-248187

Bottlenecks

Assigned
Duration: 13.5 business days (threshold: 4.0 business hours)
Exceeded by 13.0 business days
Assigned
Duration: 88.5 business days (threshold: 4.0 business hours)
Exceeded by 88.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-248187

Work Details (3)

Name Type Status Qty Amount Date
WL-03025368 Labor Open 1 $0.00 Dec 3, 4:53 PM
WL-03025373 Labor Open 1 $0.00 Dec 3, 4:54 PM
WL-03025374 Travel Open 22 $0.00 Dec 3, 4:54 PM

Details