Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289007 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (27 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 10, 2025
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 10 Assigned ▶ Running 45 45
Sep 10 → Sep 10 Tech On Site ▶ Running 0 45
Coordinators 45.7d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Coordinators
45.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
45.7 days Total Age
⏱️
45.6d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
46.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 19, 2025
Visit 2 Sep 10, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 45.6 days stuck in "Assigned"
⏱️
Total Delay 46.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
45.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.11.25 Hshaw - End Date & Time 8/19 is missing.

🔧 Work Performed
8.19.25 Searching for asset 9.10.25 PM completed
🔍 Technician Findings
PM Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289007
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 31.0 business days
⏱️
Labor Added Aug 19, 2:29 PM
Type: Labor
Status: Open
Qty: 0.41666666666667
🚨 13.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Sep 10, 5:21 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Sep 10, 5:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Hannah Shaw Sep 11, 1:05 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 34m
🏁
Status: Closed by Mark Franks Sep 11, 2:30 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 25m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 11:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 52m
📨
▶
2 Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 104.0 business days
🧾
Invoice Created Feb 13, 10:22 AM
Invoice Number: SM-240856

Bottlenecks

Assigned
Duration: 45.6 business days (threshold: 4.0 business hours)
Exceeded by 45.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-240856

Work Details (2)

Name Type Status Qty Amount Date
WL-02906985 Labor Open 0.41666666666667 $0.00 Aug 19, 2:29 PM
WL-02931537 Labor Open 1.5 $0.00 Sep 10, 5:26 PM

Details