Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289022 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (38 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
56d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 25, 2025
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 25 Assigned ▶ Running 56 56
Sep 25 → Sep 25 Tech On Site ▶ Running 0 56
Coordinators 56.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
56.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 25, 2025 (36 days early)
📅
56.7 days Total Age
⏱️
56.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 56.6 days stuck in "Assigned"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
56.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289022
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 32.0 business days
🚗
Travel Added Aug 20, 3:18 PM
Type: Travel
Status: Open
Qty: 86.1
⏳ 3.0 business days
🚗
Travel Added Aug 24, 2:57 PM
Type: Travel
Status: Open
Qty: 86.1
⚠️ 9.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 15.0 business days
🔧
▶
2 Status: Tech On Site Sep 25, 5:26 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Sep 25, 5:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Sep 26, 4:40 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🚨 93.9 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-242249

Bottlenecks

Assigned
Duration: 56.6 business days (threshold: 4.0 business hours)
Exceeded by 56.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-242249

Work Details (3)

Name Type Status Qty Amount Date
WL-02908472 Travel Open 86.1 $0.00 Aug 20, 3:18 PM
WL-02912958 Travel Open 86.1 $0.00 Aug 24, 2:57 PM
WL-02949553 Labor Open 1.5 $0.00 Sep 25, 5:28 PM

Details