Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289031 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (106 biz days late)
Active: 124 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 19, 2025
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 93 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Nov 19 → Jan 7, 2026
31 business days (counted)
Running total: 124 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 19 Assigned ▶ Running 93 93
Nov 19 → Nov 19 Entered ▶ Running 0 93
Nov 19 → Jan 7 Assigned ▶ Running 31 124
Coordinators 125.2d
Billing 0.0d
✗ SLA Missed
Coordinators
125.2 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Jan 7, 2026 (37 days late)
📅
124.7 days Total Age
⏱️
93.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
124.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 13, 2025
Visit 2 Nov 30, 2025
Visit 3 Dec 31, 2025
Visit 4 Jan 7, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 93.6 days stuck in "Assigned"
⏱️
Total Delay 124.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
125.2d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.13.25 CNL 11.30.25 CNL 12.31.25 CNL 01.07.26 PM Service PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289031
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 43.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 48.0 business days
⏱️
3x Labor Added Nov 13, 3:42 PM
Type: Labor, Expenses
Status: Open
Qty: 1.25, 0.75
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
⚠️ 7.0 business days
⏱️
6x Labor Added Dec 1, 11:12 AM
Type: Labor, Expenses
Status: Open
Qty: 9.75, 1
🚨 22.0 business days
⏱️
Labor Added Dec 31, 6:12 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.7 business days
⏱️
▶
2 Labor Added Jan 7, 5:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 49d 3h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 8, 1:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 11m
📨
▶
2 Status: Invoice Pending Jan 8, 1:13 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 26.0 business days
🧾
Invoice Created Feb 13, 10:22 AM
Invoice Number: SM-250802

Bottlenecks

Assigned
Duration: 93.6 business days (threshold: 4.0 business hours)
Exceeded by 93.1 business days
Assigned
Duration: 31.5 business days (threshold: 4.0 business hours)
Exceeded by 31.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-250802

Work Details (11)

Name Type Status Qty Amount Date
WL-03006372 Labor Open 1.25 $0.00 Nov 13, 3:42 PM
WL-03006373 Labor Open 0.75 $0.00 Nov 13, 3:42 PM
WL-03006374 Expenses Open 1 $0.00 Nov 13, 3:42 PM
WL-03022343 Labor Open 9.75 $0.00 Dec 1, 11:12 AM
WL-03022344 Expenses Open 1 $0.00 Dec 1, 11:12 AM
WL-03022345 Expenses Open 1 $0.00 Dec 1, 11:12 AM
WL-03022346 Expenses Open 1 $0.00 Dec 1, 11:12 AM
WL-03022347 Expenses Open 1 $0.00 Dec 1, 11:12 AM
WL-03022348 Expenses Open 1 $0.00 Dec 1, 11:12 AM
WL-03051879 Labor Open 0.5 $0.00 Dec 31, 6:12 PM
WL-03056720 Labor Open 1 $0.00 Jan 7, 5:55 PM

Details