Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289036 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (97 biz days late)
Active: 115 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 19, 2025
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 93 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 23, 2025
22 business days (counted)
Running total: 115 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 19 Assigned ▶ Running 93 93
Nov 19 → Nov 19 Entered ▶ Running 0 93
Nov 19 → Dec 23 Assigned ▶ Running 22 115
Coordinators 116.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
116.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Dec 23, 2025 (23 days late)
📅
115.7 days Total Age
⏱️
93.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
115.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jul 11, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 93.6 days stuck in "Assigned"
⏱️
Total Delay 115.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
116.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.2.25 CNL 12.23.25 PM 0.06 ohms 092-171mA
🔍 Technician Findings
0.06 ohms 092-171mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289036
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
⏳ 4.0 business days
⏱️
Labor Added Jul 13, 6:11 PM
Type: Labor
Status: Open
Qty: 4.75
🚨 39.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 52.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
⚠️ 8.0 business days
⏱️
Labor Added Dec 2, 4:18 PM
Type: Labor
Status: Open
Qty: 1
🚨 16.0 business days
⏱️
▶
3 2x Labor Added Dec 23, 6:56 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 34d 4h
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 36m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 15m, 0m
🚨 35.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-249908

Bottlenecks

Assigned
Duration: 93.6 business days (threshold: 4.0 business hours)
Exceeded by 93.1 business days
Assigned
Duration: 22.5 business days (threshold: 4.0 business hours)
Exceeded by 22.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-249908

Work Details (4)

Name Type Status Qty Amount Date
WL-02864062 Labor Open 4.75 $0.00 Jul 13, 6:11 PM
WL-03023855 Labor Open 1 $0.00 Dec 2, 4:18 PM
WL-03046772 Labor Open 0.5 $0.00 Dec 23, 6:56 PM
WL-03046773 Labor Open 1.5 $0.00 Dec 23, 6:56 PM

Details