Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289040 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (73 biz days late)
Active: 91 biz days
🕐 Clock stopped: Invoiced (Nov 17, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
91d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 17, 2025
91 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Completed
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Closed
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 91 of ? biz days used
Created: Jul 8, 2025 Invoiced: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 17 Assigned ▶ Running 91 91
Nov 17 → Nov 17 Completed ▶ Running 0 91
Nov 17 → Nov 17 Closed ▶ Running 0 91
Coordinators 91.7d
Billing 0.1d
✗ SLA Missed
Coordinators
91.7 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 17, 2025 (13 days early)
📅
91.7 days Total Age
⏱️
91.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
91.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jul 18, 2025
Visit 2 Nov 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 91.6 days stuck in "Assigned"
⏱️
Total Delay 91.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
91.6d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm passed 0.12 uA 112 ohms
🔍 Technician Findings
pm passed 0.12 uA 112 ohms
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289040
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jul 20, 7:06 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 287
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 50.0 business days
⏱️
Labor Added Nov 17, 6:36 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Yves Dessin Nov 17, 6:49 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 132d 4h, 0m
👷
▶
2 Technician Assigned Nov 18, 1:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Hannah Shaw
From: Closed, Assigned
To: Assigned, Ready to Bill
Duration in Previous: 18h 12m, 0m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 4m, 0m
🚨 59.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-246877

Bottlenecks

Assigned
Duration: 91.6 business days (threshold: 4.0 business hours)
Exceeded by 91.1 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-246877

Work Details (3)

Name Type Status Qty Amount Date
WL-02872092 Labor Open 4.5 $0.00 Jul 20, 7:06 PM
WL-02872100 Travel Open 287 $0.00 Jul 20, 7:07 PM
WL-03010424 Labor Open 2 $0.00 Nov 17, 6:36 PM

Details