Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289047 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Dec 17, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (94 biz days late)

Active: 112 biz days

🕐 Clock stopped: Completed (Dec 18, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

93d

▶ Clock Running

Status: Assigned

Jul 8 → Nov 19, 2025

93 business days (counted)

Running total: 93 of ? biz days used

▶ Clock Running

Status: Entered

Nov 19 → Nov 19, 2025

0 business days (counted)

Running total: 93 of ? biz days used

19d

▶ Clock Running

Status: Assigned

Nov 19 → Dec 18, 2025

19 business days (counted)

Running total: 112 of ? biz days used

Created: Jul 8, 2025 Completed: Dec 18, 2025

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Nov 19	Assigned	▶ Running	93	93
Nov 19 → Nov 19	Entered	▶ Running	0	93
Nov 19 → Dec 18	Assigned	▶ Running	19	112

Coordinators 112.4d

Billing 0.1d

✗ SLA Missed

Coordinators
112.4 days
Over SLA

Billing
0.1 days

Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 18, 2025 (13 days early)

📅

111.8 days Total Age

⏱️

93.6d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

111.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Dec 3, 2025

Visit 2 Dec 17, 2025

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 93.6 days stuck in "Assigned"

⏱️

Total Delay 111.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

112.3d / 0.5d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        12.3.25 CNL
12.17.25 PM service
0.06 ohms	086-170mA                    

🔍 Technician Findings

                        0.06 ohms	086-170mA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289047

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 8, 3:00 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 28m

🚨 43.0 business days

👷

Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM

Technician: Kevin Cogdill

🚨 52.0 business days

👷

▶

2 Technician Assigned Nov 19, 2:36 PM

Technician Assigned → Status: Entered

🆕

Status: Entered by Abby Jinerson

From: Assigned, Entered

To: Entered, Assigned

Duration in Previous: 134d 0h, 0m

⚠️ 9.0 business days

⏱️

Labor Added Dec 3, 8:01 PM

Type: Labor

Status: Open

Qty: 1

🚨 10.5 business days

⏱️

▶

2 Labor Added Dec 17, 8:17 PM

Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 28d 5h, 0m

📄

Status: Ready to Bill by Hannah Shaw Dec 18, 12:01 PM

From: Closed

To: Ready to Bill

Duration in Previous: 15h 43m

📨

Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 26m, 0m

🚨 39.0 business days

🧾

Invoice Created Feb 13, 10:22 AM

Invoice Number: SM-249368

Bottlenecks

Assigned

Duration: 93.6 business days (threshold: 4.0 business hours)

Exceeded by 93.1 business days

Assigned

Duration: 18.7 business days (threshold: 4.0 business hours)

Exceeded by 18.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-249368

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03025670	Labor	Open	1	$0.00	Dec 3, 8:01 PM
WL-03041315	Labor	Open	1.5	$0.00	Dec 17, 8:17 PM