Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289052 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (93 biz days late)
Active: 111 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 19, 2025
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 93 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 17, 2025
18 business days (counted)
Running total: 111 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 19 Assigned ▶ Running 93 93
Nov 19 → Nov 19 Entered ▶ Running 0 93
Nov 19 → Dec 17 Assigned ▶ Running 18 111
Coordinators 111.6d
Billing 0.0d
✗ SLA Missed
Coordinators
111.6 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
111.0 days Total Age
⏱️
93.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
110.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 3, 2025
Visit 2 Dec 16, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 93.6 days stuck in "Assigned"
⏱️
Total Delay 110.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
111.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.06 ohms 083-183mA
🔍 Technician Findings
0.06 ohms 083-183mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289052
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 8, 3:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Herbert Durant
🚨 43.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 52.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
⚠️ 9.0 business days
⏱️
Labor Added Dec 3, 7:53 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 9.5 business days
⏱️
▶
2 Labor Added Dec 16, 9:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 27d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 11:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 14m
📨
Status: Invoice Pending by Hannah Shaw Dec 17, 12:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23m, 0m
🚨 40.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-249287

Bottlenecks

Assigned
Duration: 93.6 business days (threshold: 4.0 business hours)
Exceeded by 93.1 business days
Assigned
Duration: 17.9 business days (threshold: 4.0 business hours)
Exceeded by 17.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-249287

Work Details (2)

Name Type Status Qty Amount Date
WL-03025662 Labor Open 1 $0.00 Dec 3, 7:53 PM
WL-03040077 Labor Open 1 $0.00 Dec 16, 9:32 PM

Details