📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635
Jul 8, 2025 → Dec 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (89 biz days late)
Active: 107 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 22, 2025
74 business days (counted)
Running total: 74 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 17, 2025
17 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 92 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 11, 2025
15 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 107 of ? biz days used
Created: Jul 8, 2025Completed: Dec 11, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 8 → Jul 8
Created
▶ Running
0
0
Jul 8 → Oct 22
Assigned
▶ Running
74
74
Oct 22 → Nov 17
Scheduled
▶ Running
17
91
Nov 17 → Nov 18
Reschedule
▶ Running
1
92
Nov 18 → Dec 11
Scheduled
▶ Running
15
107
Dec 11 → Dec 11
Tech On Site
▶ Running
0
107
Coordinators109.4d
Field Work0.0d
Billing7.2d
✗ SLA Missed
Coordinators
109.4 days
Over SLA
Field Work
0.0 days
Billing
7.2 days
Over SLA
Created: Jul 8, 2025
Due: Aug 31, 2025
Completed: Dec 11, 2025 (101 days late)
📅
107.7 daysTotal Age
⏱️
74.6d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
108.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1Sep 25, 2025
Visit 2Nov 13, 2025
Visit 3Dec 11, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay74.6 days stuck in "Assigned"
⏱️
Total Delay108.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
74.6d / 0.5d SLA
Scheduled
33.3d / 2.0d SLA
Reschedule
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Billing Review
7.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.12.25 hshaw - moved WO to BR, PM not completed. GE portal showing unit is in Active.
11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.
11/17/25 CDempsey- Tech could not locate this unit while onsite last week.
10/22/25 CDempsey- Waiting on parts to complete repair, then can complete PM.
9/26/25 CDempsey- Tech could not locate this unit while onsite this week.
🔧Work Performed
9/25 CNL
11/13 Bed was removed from storage area CNL
12/11/25 bed was accidentally disposed of and has been retired customer to retain parts
🔍Technician Findings
9/25 CNL
11/13 Bed was removed from storage area CNL
12/11/25 bed was accidentally disposed of and has been retired customer to retain parts
⚠️Problem Description
Preventive Maintenance
📄Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)
📅
WO-01289068 - Preventive Maintenance - FL27 InTouch (series) - Sierra Vista - Canyon Vista Medical Center
Dec 11, 2025 10:00am – 4:00pm
Work Order: WO-01289068
Account: GE HEALTHCARE
Customer Case Number:
Location: Canyon Vista Medical Center
Address: 5700 AZ-90, Sierra Vista, AZ 85635
Manufacturer: Stryker Medical
Model #: FL27 InTouch (series)
Serial #: U07804
Contact Name:
Contact Phone:
Contact Email:
Due Date: 8/31/2025
Sch
Timeline
📋
Work Order Created Jul 8, 2:32 PM
Work Order:WO-01289068
Type:Preventive Maintenance
Priority:PSM
👷
▶
2
Technician Assigned Jul 8, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:33m
🚨57.0 business days
⏱️
Labor Added Sep 25, 10:51 PM
Type:Labor
Status:Open
Qty:0.25
🚨18.1 business days
🗓️
▶
2
Status: Scheduled Oct 22, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-13T16:00:00.000+0000
🚨16.0 business days
⏱️
Labor Added Nov 13, 10:58 PM
Type:Labor
Status:Open
Qty:0.5
⏳2.1 business days
🔄
Status: Reschedule by Craig DempseyNov 17, 4:17 PM
From:Scheduled
To:Reschedule
Duration in Previous:26d 7h
🗓️
▶
2
Status: Scheduled Nov 18, 4:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-11T15:00:00.000+0000
🚨16.0 business days
🔧
▶
3
Status: Tech On Site Dec 11, 3:49 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Tyler Bollman
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
💵
Status: Billing Review by Hannah ShawDec 12, 10:34 AM
From:Closed
To:Billing Review
Duration in Previous:18h 42m
⚠️7.0 business days
📄
Status: Ready to Bill by Hannah ShawDec 22, 2:43 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:10d 4h
📨
Status: Invoice Pending by Hannah ShawDec 22, 4:16 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 32m, 0m
🧾
Invoice Created Dec 23, 9:00 AM
Invoice Number:SM-249776
Bottlenecks
Assigned
Duration: 74.6 business days (threshold: 4.0 business hours)
Exceeded by 74.1 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 15.3 business days (threshold: 2.0 business days)
Exceeded by 13.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)