Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289069 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jul 8, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (49 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
67d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 10, 2025
67 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 67 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Oct 10 Assigned ▶ Running 67 67
Oct 10 → Oct 10 Tech On Site ▶ Running 0 67
Coordinators 67.7d
Field Work 0.4d
✗ SLA Missed
Coordinators
67.7 days
Over SLA
Field Work
0.4 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Oct 10, 2025 (39 days late)
📅
67.7 days Total Age
⏱️
67.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
67.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Oct 10, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 67.6 days stuck in "Assigned"
⏱️
Total Delay 67.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
67.6d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/25 CNL 10/10 pm completed
🔍 Technician Findings
9/25 CNL 10/10 pm completed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289069
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🚨 57.0 business days
⏱️
Labor Added Sep 25, 10:53 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 11.1 business days
⏱️
Labor Added Oct 10, 1:52 PM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Tyler Bollman Oct 10, 2:56 PM
From: Assigned
To: Tech On Site
Duration in Previous: 93d 23h
✔️
Status: Completed by Tyler Bollman Oct 10, 6:07 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 10m
⏳ 0.7 business days
📄
▶
2 Status: Ready to Bill Oct 13, 1:01 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Oct 13, 1:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 14, 11:53 AM
Invoice Number: SM-243442

Bottlenecks

Assigned
Duration: 67.6 business days (threshold: 4.0 business hours)
Exceeded by 67.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-243442

Work Details (2)

Name Type Status Qty Amount Date
WL-02950163 Labor Open 0.25 $0.00 Sep 25, 10:53 PM
WL-02966600 Labor Open 0.5 $0.00 Oct 10, 1:52 PM

Details