Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289082 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jul 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (38 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
56d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 25, 2025
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 25 Assigned ▶ Running 56 56
Sep 25 → Sep 25 Tech On Site ▶ Running 0 56
Coordinators 56.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
56.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
56.3 days Total Age
⏱️
56.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 56.2 days stuck in "Assigned"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
56.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/24 PM Completed
🔍 Technician Findings
9/24 PM completed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289082
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 8, 3:05 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
🚨 56.1 business days
🔧
▶
4 Status: Tech On Site Sep 25, 12:42 AM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 25, 12:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 9m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 1:02 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 28, 10:19 PM
Invoice Number: SM-241956

Bottlenecks

Assigned
Duration: 56.2 business days (threshold: 4.0 business hours)
Exceeded by 55.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-241956

Work Details (1)

Name Type Status Qty Amount Date
WL-02948752 Labor Open 0.75 $0.00 Sep 25, 12:45 AM

Details