Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289092 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jul 8, 2025 → Oct 21, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (55 biz days late)

Active: 73 biz days

🕐 Clock stopped: Completed (Oct 21, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

73d

▶ Clock Running

Status: Assigned

Jul 8 → Oct 21, 2025

73 business days (counted)

Running total: 73 of ? biz days used

▶ Clock Running

Status: Tech On Site

Oct 21 → Oct 21, 2025

0 business days (counted)

Running total: 73 of ? biz days used

Created: Jul 8, 2025 Completed: Oct 21, 2025

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Oct 21	Assigned	▶ Running	73	73
Oct 21 → Oct 21	Tech On Site	▶ Running	0	73

Coordinators 73.7d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
73.7 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Oct 21, 2025 (20 days late)

📅

73.7 days Total Age

⏱️

73.6d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

74.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators

Visit 1 Sep 25, 2025

Visit 2 Oct 21, 2025

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 73.6 days stuck in "Assigned"

⏱️

Total Delay 74.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

73.6d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.9d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        9/25 CNL
10/21 PM Completed                    

🔍 Technician Findings

                        9/25 CNL
10/21 PM Completed                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289092

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 8, 3:05 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kaitlyn Kelch

From: Ready for Scheduling

To: Assigned

Duration in Previous: 33m

🚨 57.0 business days

⏱️

Labor Added Sep 25, 11:01 PM

Type: Labor

Status: Open

Qty: 0.25

🚨 17.1 business days

🔧

▶

3 Status: Tech On Site Oct 21, 12:47 PM

Status: Tech On Site → 4x Labor Added → Status: Completed

⏱️

4x Labor Added

Type: Labor, Expenses, Travel

Status: Open

Qty: 0.25, 0.75, 1

✔️

Status: Completed by Tyler Bollman

From: Tech On Site

To: Completed

Duration in Previous: 4m

🏁

Status: Closed by Tyler Bollman Oct 21, 12:54 PM

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Oct 22, 10:18 AM

From: Closed

To: Ready to Bill

Duration in Previous: 21h 24m

📨

▶

2 Status: Invoice Pending Oct 22, 11:14 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 4.0 business days

🧾

Invoice Created Oct 27, 12:22 PM

Invoice Number: SM-244345

Bottlenecks

Assigned

Duration: 73.6 business days (threshold: 4.0 business hours)

Exceeded by 73.1 business days

Closed

Duration: 1.9 business days (threshold: 1.0 business days)

Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Tyler Bollman

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-244345

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-02950185	Labor	Open	0.25	$0.00	Sep 25, 11:01 PM
WL-02978407	Labor	Open	0.25	$0.00	Oct 21, 12:51 PM
WL-02978408	Labor	Open	0.75	$0.00	Oct 21, 12:51 PM
WL-02978409	Expenses	Open	1	$0.00	Oct 21, 12:51 PM
WL-02978410	Travel	Open	5	$0.00	Oct 21, 12:51 PM