Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289098 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (39 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Jul 9 → Jul 30, 2025
15 business days (counted)
Running total: 16 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jul 30 → Aug 15, 2025
12 business days (counted)
Running total: 28 of ? biz days used
29d
▶ Clock Running
Status: Reschedule
Aug 15 → Sep 26, 2025
29 business days (counted)
Running total: 57 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Jul 30 Assigned ▶ Running 15 16
Jul 30 → Aug 15 Scheduled ▶ Running 12 28
Aug 15 → Sep 26 Reschedule ▶ Running 29 57
Coordinators 58.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
58.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Sep 26, 2025 (25 days late)
📅
56.8 days Total Age
⏱️
28.9d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
53.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 22, 2025
Visit 2 Aug 13, 2025
Visit 3 Aug 14, 2025
Visit 4 Sep 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 28.9 days stuck in "Reschedule"
⏱️
Total Delay 53.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
12.1d / 2.0d SLA
Reschedule
28.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/22/2025 CRamen accidently assigned to Franco. Re-assigning to Jim Kingery
🔧 Work Performed
7.22.25 Searching for asset 8.13.25 Searching for asset 8.14.25 Searching for asset 9.24.25 PM service completed
🔍 Technician Findings
bed is working properly located in room 4138
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289098
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
⏱️
Labor Added Jul 22, 11:10 PM
Type: Labor
Status: Open
Qty: 1.3333333333333
⚠️ 6.1 business days
🗓️
▶
2 Status: Scheduled Jul 30, 7:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-08-06T16:00:00.000+0000
⏳ 3.6 business days
📅
Dispatch Scheduled by David Carvalho Aug 4, 12:21 PM
Scheduled For: 2025-08-13T16:00:00.000+0000
⚠️ 9.0 business days
⏱️
3x Labor Added Aug 14, 10:22 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 62
⏱️
Labor Added Aug 14, 10:32 PM
Type: Labor
Status: Open
Qty: 1
🔄
Status: Reschedule by Lawrence Yoder Aug 15, 1:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 15d 18h
🚨 29.0 business days
⏱️
▶
3 3x Labor Added Sep 25, 9:14 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Reschedule
To: Completed
Duration in Previous: 41d 7h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 1:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 58m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 1:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 15m, 0m
⚠️ 8.0 business days
🧾
Invoice Created Oct 7, 9:45 AM
Invoice Number: SM-242228

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 12.1 business days (threshold: 2.0 business days)
Exceeded by 10.1 business days
Reschedule
Duration: 28.9 business days (threshold: 2.0 business days)
Exceeded by 26.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-242228

Work Details (8)

Name Type Status Qty Amount Date
WL-02875053 Labor Open 1.3333333333333 $0.00 Jul 22, 11:10 PM
WL-02902615 Labor Open 1.5 $0.00 Aug 14, 10:22 PM
WL-02902616 Labor Open 1 $0.00 Aug 14, 10:22 PM
WL-02902617 Travel Open 62 $0.00 Aug 14, 10:22 PM
WL-02902634 Labor Open 1 $0.00 Aug 14, 10:32 PM
WL-02949981 Labor Open 1 $0.00 Sep 25, 9:14 PM
WL-02949982 Labor Open 1.25 $0.00 Sep 25, 9:14 PM
WL-02949983 Travel Open 62 $0.00 Sep 25, 9:14 PM

Details