Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (49 biz days late)
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
66d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 10, 2025
66 business days (counted)
Running total: 67 of ? biz days used
Created: Jul 8, 2025
Completed: Oct 10, 2025
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 8 → Jul 9 |
Created |
▶ Running
|
1 |
1 |
| Jul 9 → Oct 10 |
Assigned |
▶ Running
|
66 |
67 |
Coordinators
68.7 days
Over SLA
Created: Jul 8, 2025
Due: Aug 31, 2025
Completed: Oct 10, 2025 (39 days late)
⏱️
67.0d in Assigned
Longest Stage
🔄
6 transitions
Status Changes
⚠️
67.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1
Aug 13, 2025
Visit 2
Aug 14, 2025
Visit 3
Sep 24, 2025
Visit 4
Oct 7, 2025
Visit 5
Oct 8, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
67.0 days stuck in "Assigned"
⏱️
Total Delay
67.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.7d
/ 1.0d SLA
Assigned
67.0d
/ 0.5d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
7/22/2025 CRamen accidently assigned to Franco. Re-assigning to Jim Kingery
🔧
Work Performed
8.13.25 Searching for asset
8.14.25 searching for asset
10.7.25 searching for asset
10.8.25 pm completed
🔍
Technician Findings
bed is working properly
located in room 4132
⚠️
Problem Description
Preventive Maintenance
📄
Description
Bed, Electric
Oct 13, 2025 11:08am
@Jim Kingery for your future reference, please list your Work Performed as below for multiple trips;
8.13.25 Searching for asset
8.14.25 searching for asset
10.7.25 searching for asset
10.8.25 pm completed
I have corrected it.
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01289100_10/10/2025 12:38 PM.pdf
Oct 10, 2025
Timeline
📋
Work Order:
WO-01289100
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
19h 2m
👷
Technician:
a0h5A00000HFAXWQA5, Jim Kingery
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
1.25, 62
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
1.25, 0.75, 62
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
93d 3h
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 22h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-243442
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 67.0 business days (threshold: 4.0 business hours)
Exceeded by 66.5 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (11)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02902619 |
Labor |
Open |
1 |
$0.00 |
Aug 14, 10:24 PM |
| WL-02902631 |
Labor |
Open |
1.25 |
$0.00 |
Aug 14, 10:31 PM |
| WL-02902632 |
Labor |
Open |
1 |
$0.00 |
Aug 14, 10:31 PM |
| WL-02902633 |
Travel |
Open |
62 |
$0.00 |
Aug 14, 10:31 PM |
| WL-02949977 |
Labor |
Open |
0.75 |
$0.00 |
Sep 25, 9:11 PM |
| WL-02962875 |
Labor |
Open |
1.25 |
$0.00 |
Oct 7, 10:54 PM |
| WL-02962876 |
Labor |
Open |
0.75 |
$0.00 |
Oct 7, 10:54 PM |
| WL-02962877 |
Travel |
Open |
62 |
$0.00 |
Oct 7, 10:54 PM |
| WL-02966429 |
Labor |
Open |
1.25 |
$0.00 |
Oct 10, 12:36 PM |
| WL-02966430 |
Labor |
Open |
1 |
$0.00 |
Oct 10, 12:36 PM |
| WL-02966431 |
Travel |
Open |
62 |
$0.00 |
Oct 10, 12:36 PM |