Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289103 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (52 biz days late)
Active: 70 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Aug 13 → Sep 11, 2025
20 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Sep 11 → Oct 4, 2025
16 business days (counted)
Running total: 62 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 4 → Oct 14, 2025
6 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 14 → Oct 16, 2025
2 business days (counted)
Running total: 70 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Sep 11 Canceled ▶ Running 20 46
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 46
Sep 11 → Oct 4 Assigned ▶ Running 16 62
Oct 4 → Oct 14 Scheduled ▶ Running 6 68
Oct 14 → Oct 16 Reschedule ▶ Running 2 70
Coordinators 52.8d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
52.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Oct 16, 2025 (15 days late)
📅
69.9 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
46.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 9, 2025
Visit 2 Oct 7, 2025
Visit 3 Oct 8, 2025
Visit 4 Oct 15, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 46.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
42.8d / 0.5d SLA
Canceled
21.0d
Scheduled
6.0d / 2.0d SLA
Reschedule
2.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
9.9.25 searching for asset 10.7.25 searching for asset 10.8.25 searching for asset 10/15 pm service
🔍 Technician Findings
bed head is drifting down when extended , informed biomed that it needed repaired 10/8 bed is torn apart and being repaired in room 4152 10/15 bed is working properly, located in room 4152
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289103
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Jennifer Johnson Sep 11, 12:42 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 29d 0h
👷
▶
2 Technician Assigned Sep 11, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
⏱️
▶
2 2x Labor Added Sep 11, 10:14 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚨 16.2 business days
🗓️
▶
2 Status: Scheduled Oct 3, 9:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-10-07T16:00:00.000+0000
⏳ 2.3 business days
⏱️
Labor Added Oct 7, 10:56 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.1 business days
⏱️
Labor Added Oct 10, 12:47 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🔄
Status: Reschedule by Lawrence Yoder Oct 14, 9:43 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 12h
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Oct 15, 10:00 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Reschedule
To: Completed
Duration in Previous: 1d 12h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 1:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 18m
📨
▶
2 Status: Invoice Pending Oct 16, 1:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Oct 30, 10:33 AM
Invoice Number: SM-243716

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-243716

Work Details (8)

Name Type Status Qty Amount Date
WL-02933418 Labor Open 1.5 $0.00 Sep 11, 10:14 PM
WL-02933419 Travel Open 65 $0.00 Sep 11, 10:14 PM
WL-02933423 Labor Open 1 $0.00 Sep 11, 10:15 PM
WL-02962878 Labor Open 1 $0.00 Oct 7, 10:56 PM
WL-02966447 Labor Open 1 $0.00 Oct 10, 12:47 PM
WL-02972532 Labor Open 1.25 $0.00 Oct 15, 10:00 PM
WL-02972533 Labor Open 0.75 $0.00 Oct 15, 10:00 PM
WL-02972534 Travel Open 65 $0.00 Oct 15, 10:00 PM

Details