Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289108 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (29 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Aug 13 → Sep 11, 2025
20 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 47 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Sep 11 Canceled ▶ Running 20 46
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 46
Sep 11 → Sep 12 Assigned ▶ Running 1 47
Coordinators 29.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
29.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 12, 2025 (18 days early)
📅
47.1 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
26.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 9, 2025
Visit 2 Sep 11, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 26.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
27.2d / 0.5d SLA
Canceled
21.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 4144
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom ADVANTA 2 P1190 Electric Bed

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289108
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Jennifer Johnson Sep 11, 12:29 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 29d 0h
👷
▶
2 Status: Assigned Sep 11, 1:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Jim Kingery
⏱️
▶
2 3x Labor Added Sep 11, 10:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 9h 21m
⏱️
▶
2 Labor Added Sep 11, 10:51 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 43m
📨
▶
2 Status: Invoice Pending Sep 12, 1:11 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 10:56 AM
Invoice Number: SM-240857

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-240857

Work Details (4)

Name Type Status Qty Amount Date
WL-02933465 Labor Open 1 $0.00 Sep 11, 10:43 PM
WL-02933466 Labor Open 1.5 $0.00 Sep 11, 10:43 PM
WL-02933467 Travel Open 65 $0.00 Sep 11, 10:43 PM
WL-02933481 Labor Open 1.3333333333333 $0.00 Sep 11, 10:51 PM

Details