Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289110 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Sep 11, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (29 biz days late)

Active: 47 biz days

🕐 Clock stopped: Completed (Sep 12, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 9, 2025

1 business day (counted)

Running total: 1 of ? biz days used

25d

▶ Clock Running

Status: Assigned

Jul 9 → Aug 13, 2025

25 business days (counted)

Running total: 26 of ? biz days used

20d

▶ Clock Running

Status: Canceled

Aug 13 → Sep 11, 2025

20 business days (counted)

Running total: 46 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Sep 11 → Sep 11, 2025

0 business days (counted)

Running total: 46 of ? biz days used

▶ Clock Running

Status: Assigned

Sep 11 → Sep 12, 2025

1 business day (counted)

Running total: 47 of ? biz days used

Created: Jul 8, 2025 Completed: Sep 12, 2025

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 9	Created	▶ Running	1	1
Jul 9 → Aug 13	Assigned	▶ Running	25	26
Aug 13 → Sep 11	Canceled	▶ Running	20	46
Sep 11 → Sep 11	Ready for Scheduling	▶ Running	0	46
Sep 11 → Sep 12	Assigned	▶ Running	1	47

Coordinators 29.0d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
29.0 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 12, 2025 (18 days early)

📅

47.0 days Total Age

⏱️

26.0d in Assigned Longest Stage

🔄

9 transitions Status Changes

⚠️

27.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 26.0 days stuck in "Assigned"

⏱️

Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

1.7d / 1.0d SLA

Assigned

27.3d / 0.5d SLA

Canceled

21.0d

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.                    

🔧 Work Performed

                        pm service                    

🔍 Technician Findings

                        bed is working properly
located in room 3137                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289110

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 9, 9:34 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 19h 2m

🚨 10.0 business days

👷

Technician Assigned by Charles Ramen Jul 22, 3:51 PM

Technician: Jim Kingery

🚨 17.0 business days

🚫

Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM

From: Assigned

To: Canceled

Duration in Previous: 35d 2h

🚨 21.0 business days

📅

Status: Ready for Scheduling by Jennifer Johnson Sep 11, 10:12 AM

From: Canceled

To: Ready for Scheduling

Duration in Previous: 28d 22h

👷

▶

2 Technician Assigned Sep 11, 10:23 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 10m

⏱️

▶

3 Labor Added Sep 11, 10:32 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Assigned

To: Completed

Duration in Previous: 12h 10m

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Sep 12, 12:31 PM

From: Closed

To: Ready to Bill

Duration in Previous: 13h 55m

📨

▶

2 Status: Invoice Pending Sep 12, 1:11 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Sep 15, 10:56 AM

Invoice Number: SM-240857

Bottlenecks

Ready for Scheduling

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.5 business hours

Assigned

Duration: 26.0 business days (threshold: 4.0 business hours)

Exceeded by 25.5 business days

Assigned

Duration: 1.3 business days (threshold: 4.0 business hours)

Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-240857

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02933459	Labor	Open	1	$0.00	Sep 11, 10:32 PM