Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289112 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (49 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Aug 13 → Sep 11, 2025
20 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Sep 11 → Oct 4, 2025
16 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 4 → Oct 10, 2025
5 business days (counted)
Running total: 67 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Sep 11 Canceled ▶ Running 20 46
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 46
Sep 11 → Oct 4 Assigned ▶ Running 16 62
Oct 4 → Oct 10 Scheduled ▶ Running 5 67
Coordinators 49.6d
Field Work 0.0d
✗ SLA Missed
Coordinators
49.6 days
Over SLA
Field Work
0.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Oct 10, 2025 (9 days late)
📅
67.7 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Oct 8, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
42.8d / 0.5d SLA
Canceled
21.0d
Scheduled
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
9.25.25 searching for asset 10.8.25 pm service completed
🔍 Technician Findings
bed is on 1st floor but doesn't pass safety test 10/8 bed is working properly now after repair bed is located in room 103
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289112
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Jennifer Johnson Sep 11, 12:33 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 29d 0h
👷
▶
2 Technician Assigned Sep 11, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
🚨 11.0 business days
⏱️
Labor Added Sep 25, 9:05 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 6.4 business days
🗓️
▶
2 Status: Scheduled Oct 3, 9:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-10-14T16:00:00.000+0000
⚠️ 5.3 business days
⏱️
▶
4 Labor Added Oct 10, 12:55 PM
Labor Added → Status: Completed → 2x Labor Added → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Scheduled
To: Completed
Duration in Previous: 6d 15h
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 62
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 13, 11:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Oct 13, 1:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 13.0 business days
🧾
Invoice Created Oct 30, 10:33 AM
Invoice Number: SM-243442

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
Oct 14, 12:00 PM
Created
Jul 8, 2:32 PM
Invoice #
SM-243442

Work Details (4)

Name Type Status Qty Amount Date
WL-02949972 Labor Open 0.25 $0.00 Sep 25, 9:05 PM
WL-02966458 Labor Open 1 $0.00 Oct 10, 12:55 PM
WL-02966469 Labor Open 1.25 $0.00 Oct 10, 12:58 PM
WL-02966470 Travel Open 62 $0.00 Oct 10, 12:58 PM

Details