Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289113 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (39 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Aug 13 → Sep 11, 2025
20 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Sep 11 → Sep 26, 2025
11 business days (counted)
Running total: 57 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Sep 11 Canceled ▶ Running 20 46
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 46
Sep 11 → Sep 26 Assigned ▶ Running 11 57
Coordinators 38.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
38.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 26, 2025 (4 days early)
📅
56.9 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
36.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 36.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
37.0d / 0.5d SLA
Canceled
21.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 3131
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289113
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Jennifer Johnson Sep 11, 12:28 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 29d 0h
👷
▶
2 Technician Assigned Sep 11, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
🚨 11.0 business days
⏱️
▶
3 3x Labor Added Sep 25, 9:42 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 14d 8h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 1:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 25m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 1:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:44 AM
Invoice Number: SM-242228

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-242228

Work Details (3)

Name Type Status Qty Amount Date
WL-02950036 Labor Open 0.75 $0.00 Sep 25, 9:42 PM
WL-02950037 Labor Open 1.25 $0.00 Sep 25, 9:42 PM
WL-02950038 Travel Open 62 $0.00 Sep 25, 9:42 PM

Details