Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289123 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (53 biz days late)
Active: 71 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Aug 13 → Sep 11, 2025
20 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Sep 11 → Oct 17, 2025
25 business days (counted)
Running total: 71 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Sep 11 Canceled ▶ Running 20 46
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 46
Sep 11 → Oct 17 Assigned ▶ Running 25 71
Coordinators 52.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
52.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Oct 17, 2025 (16 days late)
📅
70.7 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
50.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 24, 2025
Visit 2 Sep 25, 2025
Visit 3 Sep 29, 2025
Visit 4 Oct 9, 2025
Visit 5 Oct 16, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 50.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
51.0d / 0.5d SLA
Canceled
21.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
9.24.25 searching for asset 9.25.25 searching for asset 9.29.25 searching for asset 10.9.25 searching for asset 10.16.25 pm service
🔍 Technician Findings
searched every bed in hospital and unable to located bed is working properly locked up in education room
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289123
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Jennifer Johnson Sep 11, 10:30 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 28d 22h
👷
▶
2 Technician Assigned Sep 11, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
🚨 11.0 business days
⏱️
Labor Added Sep 25, 9:24 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 25, 9:53 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.3 business days
⏱️
3x Labor Added Sep 29, 8:17 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 1.75, 62
⚠️ 9.5 business days
⏱️
3x Labor Added Oct 10, 1:27 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.25, 62
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added Oct 16, 8:15 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 35d 9h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 17, 12:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 50m
📨
Status: Invoice Pending by Hannah Shaw Oct 17, 12:24 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14m, 0m
🚨 10.0 business days
🧾
Invoice Created Oct 30, 10:33 AM
Invoice Number: SM-244059

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-244059

Work Details (11)

Name Type Status Qty Amount Date
WL-02950004 Labor Open 0.5 $0.00 Sep 25, 9:24 PM
WL-02950069 Labor Open 0.5 $0.00 Sep 25, 9:53 PM
WL-02953699 Labor Open 1.25 $0.00 Sep 29, 8:17 PM
WL-02953700 Labor Open 1.75 $0.00 Sep 29, 8:17 PM
WL-02953701 Travel Open 62 $0.00 Sep 29, 8:17 PM
WL-02966529 Labor Open 1 $0.00 Oct 10, 1:27 PM
WL-02966530 Labor Open 1.25 $0.00 Oct 10, 1:27 PM
WL-02966531 Travel Open 62 $0.00 Oct 10, 1:27 PM
WL-02973740 Labor Open 1.25 $0.00 Oct 16, 8:15 PM
WL-02973741 Labor Open 0.75 $0.00 Oct 16, 8:15 PM
WL-02973742 Travel Open 62 $0.00 Oct 16, 8:15 PM

Details